Training Specialist II

BlueCross BlueShield of South Carolina•Columbia, SC

5d•Onsite

About The Position

Responsible for identifying training needs, developing training materials and facilitating training. Provides training, guidance and leadership for new training specialists. Develops performance assessments and testing materials. Manages trainees and communicates effectively with area management on trainee performance.

Requirements

Bachelor's Degree
4 years job related work experience or Associate's and 2 years job related work experience
3 years-job related work experience, including 2 years’ training experience plus 1 year insurance related work experience.
Microsoft Office and standard classroom and office equipment.
PC skills are needed to support the development of training programs and materials.
Strong project management skills.
Ability to learn corporate and other required systems.
Familiar with a variety of training technology (e.g. audio/visual, virtual, podcasts, webinars, tele-conference and other training tools).
Strong verbal, written and human relations skills
Strong research, planning and data gathering and analysis skills.
Strong design and development skills to create outputs in various methods.
Strong Organizational skills necessary to schedule, prioritize and complete work assignments.
Ability to acquire strong knowledge for multiple lines of business and job functions.
Ability to acquire an understanding of the complex technical environment of the organization.
Excellent project management skills.
Able to perform job responsibilities with little to no management supervision.
Demonstrate skills in training material development and classroom presentations to large groups and a variety of audiences.
Understand Adult Learning Principles and appropriate learning development methodologies.

Responsibilities

Leads, plans and prioritizes training projects from conducting training needs assessments to the delivery of the final product which meets customers specifications and due dates.
Responsible for all timely deliverables in a training project to include facilitating technical and non-technical training to employees, business partners, external customers, and other audiences.
Contributes expertise as a member of various functional groups.
Ensures final product meets customer specifications and deliverable dates are met.
Follows project methodology in the development of trainee and/or training performance assessments and testing materials.
Develops, revises, and updates training materials.
Analyze, identify and develop training solutions using blended learning techniques and innovative technology/tools to meet business goals.
Gathers data from quality audits and team development surveys and incorporates in training deliveries.
Tracks and monitors team interactions and provides feedback to trainees and their management.
Identify developmental needs and provide guidance, coaching and train-the-trainer sessions as needed.
Prepare appropriate reports and presentation materials as requested.
Facilitates training to all levels of management.
Evaluates various training trends, techniques, and/or programs.
Performs other tasks as needed to support the training area to include but not limited to maintenance of training database, reports, assessments, etc.