Training Specialist I

CareOregon•WFH (Oregon), OR

1d•$66,690 - $81,510•Remote

About The Position

The Training Specialist I is responsible for providing job-related training and guidance for employees within the assigned functional area. Functional areas of focus may include customer service, claims, clinical operations, behavioral health, enrollment and/or provider services, enrollment. The core responsibilities include facilitating and conducting instructor-led classes (virtually and/or in person) or other learning opportunities and resources with individuals and groups. The role contributes to and grows in the ability to design and develop written and visual course materials. The position also creates and maintains measurement tools to help ensure learning goals are met and may assist other CareOregon teams as assigned and available.

Requirements

Minimum 2 years’ experience in the insurance or healthcare industry (e.g., claims, customer service, managed care, healthcare facilities, etc.); experience must include training delivery, as well as assisting in creating learning program content and materials
Basic knowledge of or ability to learn adult learning theory, practices and principles
Basic knowledge of or ability to learn human performance theories and practices
Basic knowledge of or ability to learn principles of organizational change and ability to act as a change agent
Knowledgeable about procedures in area of focus
Knowledge of or ability to quickly learn the basic concepts of managed health care
Strong verbal and written communication skills; comfort communicating with all levels of employees
Ability to clearly present information to small and large groups
Ability to facilitate learning opportunities in informal and formal settings to small and large groups
Growing ability to incorporate process improvement learning and theories into trainings
Growing ability to design appropriate learning opportunities based on needs assessment and principles of instructional design and rapid prototyping
Ability to integrate excellent customer service skills
Strong planning and organizational skills
Problem-solving, decision-making and process improvement skills
Ability to gather and interpret data
Ability to work well under pressure in a complex and rapidly changing environment
Ability to function autonomously and to effectively set priorities
Ability to use Microsoft Word, Excel, Outlook, SharePoint and Teams
Ability to accept direction and feedback, as well as tolerate and manage stress
Ability to learn, focus, understand, and evaluate information and determine appropriate actions
Ability to work effectively with diverse individuals and groups
Ability to see, read, hear, speak clearly, and perform repetitive finger and wrist movement for at least 6 hours/day
Ability to lift, carry, reach, and/or pinch small objects for at least 1-3 hours/day

Nice To Haves

Preferred Experience working with processes and policies in assigned functional area
Coursework in learning and development

Responsibilities

Collaborate with department leaders to develop department learning and development programs which tie to departmental goals and objectives.
Participate in gap analysis of departmental strategic business goals to identify areas where training and interventions can contribute to the achievement of the goals.
Design and implement course content, instructional tools and delivery plans based upon knowledge gaps identified by the needs assessment process and strategic business goals.
Develop and implement learning aids and materials, such as course handbooks, multimedia visual aids, computer tutorials, process guides and reference works.
Work with organizational development team and learning collaborative to utilize best practices, standards, and usage of the Learning Management System.
Confer with management, supervisors and employees to gain knowledge of work situations requiring advancing knowledge or skills; new development needs may arise from changes in policies, procedures, regulations, business initiatives, technologies or other factors.
Evaluate and document the effectiveness of learning programs; improve or remove less effective methodologies.
Collaborate with supervisors to identify performance intervention strategies.
Work with individual employees to help improve performance when/if requested by supervisors.
Maintain records of development activities and employee progress.
Work with vendors and suppliers as needed to develop, administer, or deliver learning programs.
Participate in performance management initiatives for individuals.
Act as a facilitator for the department and organization in identifying areas for process improvement and defining suggestions as to the implementation of improved processes.
Develop knowledge in all lines of business.
Update department policy, process, and training documentation as needed.

Benefits

competitive pay
bonus opportunity
medical insurance
dental insurance
vision insurance
life insurance
AD&D insurance
disability insurance
health savings account
flexible spending account(s)
lifestyle spending account
employee assistance program
wellness program
discounts
multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.)
strong retirement plan with employer contributions
PTO
Paid State Sick Time
paid holidays
volunteer time
jury duty
bereavement leave
401(k) contributions