Training Specialist, Access, (Novato), Full-Time, Days

MarinHealth•Novato, CA

1d•Onsite

About The Position

The Training Specialist identifies skill or knowledge gaps among the Patient Access department and all Patient Access Representatives, develops and delivers effective Patient Access training programs to enhance the efficiency of the Patient Access operations. The Training Specialist selects training tools and training delivery mechanisms, creates and maintains course content, manuals, toolkits, or other training materials, maintains records of training activities, monitors program effectiveness, and recommends improvements. They track and report on employee participation and assess outcomes and results. The Training Specialist analyzes patient access activities such as call flow and patterns, abandonment rates, and service quality. The specialist reports on findings and makes recommendations to improve productivity and efficiency, and benchmarks patient access processes. Additionally, the Training Specialist assists and supports all Network Patient Access Representatives through onboarding, workflow assessments and training support for clinical practices, and assists as needed in department project support. This role will also support Revenue Cycle Training, inclusive of maintaining updates to ensure current effective reference materials for all Patient Access staff.

Requirements

Ability to develop and mentor others.
Oral and written communication skills.
Possesses solid working knowledge of Patient Access subject matter.
Problem-solving skills.
Planning and presentation skills.
High school diploma or General Educational Development (GED) certificate required.
Minimum of two years’ experience in healthcare call center and/or patient access experience.
Experience with a broad base of computer applications, including a strong knowledge of MS Office, data management, data analysis, and report building.
Experience in teaching, training, and troubleshooting.
Measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter).

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Manages the activities involved in the design, preparation, delivery, and needs assessments for training and development programs.
Creates and implements curricula based on knowledge and understanding of business objectives and departmental needs.
Provides tracking, documentation and monitors overall effectiveness of training programs.
Exercises judgment to determine appropriate actions.
Frequently leads and interacts with functional peer groups.
Requires the ability to gain cooperation of others.
Assess the effectiveness (impact) of training; reports the results to formulate recommendations for on-going enhancements.
Promotes an environment that supports critical thinking, creative thinking, professional growth, adult learning, open communication, and collaborative relationships.
Ensures that educational programs reflect trends in health care and professional practice, changing population demographics, and organizational goals.
Completes other duties as assigned or requested.
Receives assignments in the form of objectives with goals.