Training Solutions Manager

Salute Inc.

21d • Onsite

About The Position

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experienced Training Solutions Manager to join our team and drive our relationships with hyperscale clients to new heights.

Requirements

• Data center operations experience required, including: Understanding of facilities systems (electrical, mechanical, cooling, life safety).
• Familiarity with safety and compliance standards in mission-critical environments.
• Knowledge of operational principles for 24/7, up-time focused facilities.
• Experience in training management, talent development, or organizational learning.
• Customer Service: Demonstrated commitment to client satisfaction and responsiveness.
• Communication Skills: Clear, concise written and verbal communication with technical and non-technical stakeholders.
• Relationship Building: Ability to build trust and long-term partnerships with clients and internal teams.
• Team Leadership: Ability to influence cross-functional teams and lead initiatives without direct authority.
• Business Development: Comfort engaging in solution selling, value articulation, and proposal support.
• Strategic Thinking: Ability to design scalable, repeatable training offerings while adapting to client-specific needs.

Nice To Haves

• Bachelor’s degree in business, Education, Engineering, or a related field preferred; equivalent experience considered.

Responsibilities

• Meet with prospective clients to understand operational models, staffing plans, and training requirements.
• Design and propose customized training solutions aligned with client scope, SLAs, and timelines.
• Develop customized learning plans and curricula based on client-specific requirements and job roles.
• Configure and manage client learning paths within the Docebo learning management system.
• Align proposed training solutions with existing catalog offerings, 3rd-party curriculum (e.g., CNet) where appropriate, and bespoke content as needed.
• Ensure all proposed programs account for data center facilities systems, safety/compliance requirements, and operational principles.
• Serve as the training point of contact during the transition from contract win to onboarding and early operations.
• Partner with the Training and Onboarding team to translate contract commitments into executable training plans and schedules.
• Monitor the early phases of training delivery for new clients and escalate risks, gaps, or client concerns as needed.
• Support ongoing client relationship management related to training performance, feedback, and continuous improvement opportunities.
• Build and maintain strong relationships with client stakeholders, internal Sales, Operations, and Training teams.
• Act as a trusted advisor to clients on training strategy, talent development, and long-term organizational learning paths.
• Provide regular updates to leadership on training pipeline status, key deals, and performance against targets.

Benefits

• 8 company-paid holidays
• 2 floating holidays
• PTO
• Medical, Dental, and Vision insurance
• Employee Assistance Program
• 401(K) with immediate 100% vesting
• 3% employer match on 401(K)
• 50% match on the next 2% of 401(K)
• HSA
• Mental health resources
• Gym discounts
• Discounted group programs
• Legal services
• Home & auto insurance
• Pet insurance
• ID theft protection
• Health Savings Account (HSA)
• Discounted Group Life & AD&D
• Discounted Group Short & Long-term Disability
• Parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior