Training Solution Consultant

Guidehouse • Arlington, VA

2d • Hybrid

About The Position

A career within Guidehouse Health will provide you with the opportunity to help our clients transform care delivery and health care operations. We focus on the operations and performance of mission-oriented agencies, academic medical centers and commercial health care enterprises, to plan and drive change that enables best-in-class outcomes. Our Training Solution Consultants help federal health clients strengthen workforce readiness, improve end-user proficiency, and support the adoption of enterprise health information technology through targeted training and performance-support solutions. As a Senior Consultant, you will support federal health transformation initiatives by helping organizations strengthen workforce readiness, improve user adoption, and optimize the use of technology, processes, and tools. Working closely with stakeholders, subject matter experts, and end users, you will deliver training and performance-support solutions that enable successful business and operational outcomes.

Requirements

• Minimum Bachelor's degree
• Minimum of THREE (3+) years of experience delivering training, facilitating workshops, or providing end-user support in a business, operational, technical, or healthcare environment.
• Experience with the Oracle Health (Cerner) Electronic Health Record (EHR), including end-user support, workflow training, adoption, optimization, system implementation, onboarding, maintenance training, or system-related process changes.
• Ability to translate complex clinical, operational, or system processes into clear, practical learning content and user guidance.
• Strong facilitation, presentation, written and verbal communication, and stakeholder management skills.
• Experience identifying learning needs and recommending appropriate training or performance-support solutions.
• Experience supporting federal government programs or healthcare organizations
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, Excel, SharePoint, and Teams.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work independently while collaborating effectively with clients, leadership, and cross-functional teams.

Nice To Haves

• Experience supporting enterprise EHR implementations, process transformation, or large-scale change initiatives.
• Experience with the Federal Electronic Health Record (FEHR), including its clinical, operational, training, implementation, or end-user support environment.
• Experience supporting the Department of Veterans Affairs (VA) or other federal civilian agencies, healthcare organizations, or large-scale technology modernization initiatives, or related fields.
• Experience developing or maintaining training materials, job aids, knowledge articles, frequently asked questions, facilitator guides, or other performance-support resources.
• Familiarity with learning management systems, virtual learning platforms, or knowledge management tools.

Responsibilities

• Develop a working understanding of relevant workflows, processes, systems, user populations, and training resources.
• Advise subject matter experts and training stakeholders on content updates resulting from workflow changes, system enhancements, policy changes, or recurring user needs.
• Develop and maintain training materials, frequently asked questions, job aids, communications, and other user-facing resources in collaboration with content owners and subject matter experts.
• Participate in meetings, communities of practice, office hours, working sessions, and other stakeholder forums.
• Coordinate site-specific end-user support and refresher-training requests.
• Collaborate with local site contacts and other support teams to ensure training and end-user support are delivered consistently and aligned with business needs.
• Facilitate instructor-led classes, virtual sessions, office hours, demonstrations, and drop-in support sessions, as needed.
• Deliver or coordinate refresher training, targeted coaching, job aids, microlearning, and other learning-support resources.
• Select the appropriate training modality or performance-support solution based on the urgency and complexity of the identified need.
• Assess training gaps, recurring questions, user feedback, and adoption challenges to recommend appropriate training and performance-support solutions.
• Validate user proficiency following training interventions to confirm that identified learning gaps have been addressed.
• Track training activities, support themes, recurring issues, and user feedback, and provide regular updates and recommendations to program stakeholders.
• Recommend updates to existing training content and the development of new user-support resources based on identified needs.
• Build collaborative relationships with end users, subject matter experts, training stakeholders, local sites, and program teams.
• Serve as a connector across stakeholder groups to coordinate training, address emerging needs, and support consistent end-user experiences.
• Support change-management and communications activities associated with new or revised workflows, tools, system functionality, and training materials.
• Help improve end-user readiness, confidence, and adoption of Oracle Health Electronic Health Record workflows and related tools.

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Senior