Training Services Account Specialist 3

Red River • Raleigh, NC

3d • $95,270 - $147,800

About The Position

The Training Services Account Specialist 3 exercises good judgment and is responsible for working independently with minimal instruction whilst making sound decisions to resolve moderately complex training sales and customer issues. This role proactively manages customer relationships, identifies and develops new training opportunities within existing accounts, and contributes to the development of training plans. The Training Services Account Specialist 3 plays a key role in driving training sales growth and ensuring customer satisfaction.

Requirements

• 3+ years of sales and business management experience with a proven record of achievement
• Excellent communication skills to engage management and decision makers at any level
• Client interaction experience and strong in-person customer-facing skills
• Experience partnering with sales teams and working autonomously to drive growth within accounts
• Expert level presentation skills proven through presentations at customer meetings
• Experience with SFDC or an equivalent customer relationship management system
• Experience with office suites, including Google Workspace/G-Suite, Microsoft Office/365, LibreOffice, etc.
• Experience with learning management systems

Responsibilities

• Grow existing business relationships and acquire new business within assigned territory/segment/vertical by selling training and certification offerings
• Exceed financial goals, including sales bookings and revenue
• Work directly with customers in person and virtually to craft and execute on their training and certification plans
• Regularly communicate with high-level customer executives to position training offerings into large, complex deals
• Engage with partners to drive force multiplication of Red Hat enablement
• Negotiate terms, pricing, and contracts and advance them through to closure
• Manage consumption and renewals of Red Hat Learning Subscription
• Manage forecasts, provide quotes, scope proposals, close deals, and track data through Salesforce.com and internal learning management system
• Work extensively with cross functional sales teams and partners to grow business
• Act as a subject matter expert on training and certification internally and externally
• Provide thought leadership to internal Red Hat teams in order to advance the training portfolio of offerings and strategy.
• Promote and sell training solutions and services to customers using available promos, specials, and bundles to achieve the highest possible revenue and bookings
• Identify, define, develop, and implement corporate training plans for strategic enterprise accounts
• Identify and generate new training business opportunities and upsell to existing customers
• Support existing and new IT transformation projects within the local accounts
• Support and coach local sales, pre-sales, channel teams, and partners in relation to the training offering and processes
• Identify subscription opportunities that don't include training and attempt to add training offerings to them
• Develop and refine the training selling best practices
• Actively work on RFIs/RFPs to include training and certifications related offerings
• Partner with the local services team to align offerings with services solutions

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed