Training Specialist

Caterpillar Inc.•Peoria, IL

1d•$89,210 - $133,810•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright and driven individuals, we wouldn’t be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive. We are looking for a dynamic, organized self-starter to join our Product Support and Logistics Division as a Training Specialist in Peoria, IL. Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. PSLD is responsible for the worldwide distribution of Cat aftermarket parts, integrated logistics, and global service to develop and support our global dealer network and customers. We’re committed to our customers, who build a better world with our products, services and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities –innovating to discover the breakthroughs necessary for tomorrow’s growth. Job Summary: As a Training Specialist you are responsible to design, develop, and evaluate training programs, courses, and assessments to meet the needs of dealer service personnel of Caterpillar products and solutions. Additional Info: This role is located in Peoria, IL and does not offer relocation This role is 1st shift This role is 100% on-site with no opportunity for hybrid or remote schedules This role requires up to 5% domestic travel

Requirements

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.

Nice To Haves

Bachelor degree in Instructional Design OR 3-5 years of instructional design experience
A strong portfolio demonstrating the creation of high quality learning solutions across formats
Wide variety of industry tools, special attention to dominKnow and Questionmark
Knowledge of learning theories and ID models (ADDIE and Kirkpatrick Models)
Work with subject matter experts to identify target audience training needs
Create engaging learning activities. (courses, assessments, curriculum)
Create and measure learning outcomes.
Familiarity with eLearning platform and practices
Familiarity of Learning Management Systems
Effective project management
Superior communication and negotiation skills.
Excellent Business Acumen

Responsibilities

Identifies training needs, designs, develops, evaluates, and prepares the training plan, and provides guidance regarding course content, methods, and media to be used, training aids, skill levels, and attendance
Provides counsel and guidance regarding program design and development for Dealer training programs
Participates in the overall planning, designing, and developing of job role competencies, curriculums, courses, and assessments for a specific subject area
Assists in periodically analyzing learning plans and matrices and makes recommendations to fill any gaps discovered
Participates in curriculum innovation, design, and research and ensures the development and maintenance of the highest quality learning programs for dealers and marketing personnel.
Provides instructional design input for use of new learning outputs and technology
Reviews internally produced content and resources to ensure adherence to development standards and industry best practices.
Reviews externally produced content and work with vendors to produce content
This position keeps abreast of training trends and available resources to make recommendations on "best value" programs