Trust Services Account Specialist

Air Line Pilots Association, Int'l.•Tysons (McLean), VA

17h

About The Position

Trust Services Account Specialist The Air Line Pilots Association, International (ALPA) , the largest airline pilot union in the world and the largest non-governmental aviation safety organization in the world (representing over 80,000 pilots at 42 U.S. and Canadian airlines) seeks an experienced Trust Services Account Specialist for our office in Tysons (McLean), Virginia. Under the guidance of senior staff and management and as an integral part of the Member Insurance Team, the Trust Services Account Specialist will assist the Member Insurance Department by providing administrative, operational, and customer-service assistance for the: ALPA Pilot Welfare Benefit Plan (PWBP); Voluntary Employees’ Beneficiary Association (VEBA); ALPA Canada Insurance Trust (ACIT); and, Air Canada Pilots Benefits Trust (ACPBT). Serving as the primary operational contact between members, trustees, insurers, and ALPA staff, they ensure accurate processing of member inquiries, billing adjustments, Extended Mutual Aid (EMA) intake and documentation, claim verification, monthly payment workflows, and secure recordkeeping. They safeguard trust assets and protect member benefits while maintaining strict confidentiality and adherence to departmental procedures. Travel: 5 - 10%. ALPA is an equal opportunity employer that is committed to diversity and inclusion in a safe workplace. We prohibit discrimination, harassment and harmful behavior of any kind based on race, color, sex, religion, sexual orientation, national origin, gender identity, caste, disability, genetic information, pregnancy, or other protected characteristics as outlined in federal or provincial laws. We highly value everyone and all are encouraged to apply, including minorities, veterans, and people with disabilities. This position is covered by a collective bargaining agreement. ALPA is a member-driven, staff supported, union with two internal professional unions.

Requirements

Bachelor’s degree in relevant area, e.g. Insurance, Business, Accounting, or Finance, from an accredited college or university required; or, equivalent combination of education and practical experience.
Three (3) years administrative or customer/member service experience; five (5) or more preferred.
Solid organizational skills.
Demonstrated performance as a self-starter with the ability to work independently, without close supervision, and provide administrative solutions to various issues as they arise.
Excellent interpersonal and communication skills, oral and written, for effective interaction with all levels of contacts, internal and external.
Strong attention to detail and follow-through skills.
Microsoft Excel, Word, Power Point, and Outlook required

Nice To Haves

Voluntary benefits insurance experience is a definite plus.
Experience with Aptify, SharePoint, and Tableau preferred.

Responsibilities

Serving as the primary operational contact between members, trustees, insurers, and ALPA staff
Ensure accurate processing of member inquiries, billing adjustments, Extended Mutual Aid (EMA) intake and documentation, claim verification, monthly payment workflows, and secure recordkeeping
Safeguard trust assets and protect member benefits while maintaining strict confidentiality and adherence to departmental procedures

Benefits

401k Plan with Non-Elective Employer Contribution of 12% plus 2% contribution into a Market-Based Cash Balance Plan (MBCBP) after 180 days of employment. No employee contribution required! Employees can choose to make pre-tax, Roth, and after-tax contributions to the 401(k). The plan permits in-plan Roth conversions and has a 4-year vesting schedule. The MBCBP has a 3-year cliff vesting period
Generous health care benefits on day one – Aetna PPO Plan, Aetna High Deductible Health Plan, and a Kaiser HMO Plan (where available), which includes coverage for medical, dental, and vision benefits for the employee, their spouse, and/or dependent children. Employees do not have to pay premiums if they enroll in the Aetna High Deductible Health Plan or the Kaiser HMO Plan
15 days paid vacation and 13 holidays per year plus 2 volunteer days per year
Generous sick and bereavement leave
Competitive parental leave
Company-paid coverage for long term disability, life insurance, and accidental death & dismemberment
Flexible Spending and Health Savings accounts
Retiree health plan and a retiree health account (retiree HRA). Funds in the retiree health account can be used to pay for eligible medical expenses in retirement
Education Assistance Program that reimburses 100% of eligible expenses
Optional benefits include a legal plan, supplemental life insurance, college 529 plan, pet insurance, long term care insurance, and qualified transportation fringe benefits (where available)
Partial remote work opportunities are available after six months of service