Training Senior
University of Oklahoma•Norman, OK
•$20 - $21•Onsite
About The Position
Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. The Training Senior performs call monitoring, evaluation, feedback and documentation. Performs quality checks and audits of inbound and outbound calls and other electronic contacts to ensure adherence to policies and procedures and high level of customer service. If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.
Requirements
- High School Diploma or GED.
- 18 months experience in data analysis, project coordination, or related experience.
Responsibilities
- Performs call monitoring, evaluation, feedback and documentation.
- Performs quality checks and audits of inbound and outbound calls and other electronic contacts to ensure adherence to policies and procedures and high level of customer service.
Benefits
- Benefits Eligible: Yes
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
