Training & Quality Specialist, Field Services

Hunter Douglas•Broomfield, CO

3d•$80,000 - $90,000•Onsite

About The Position

The Training Specialist focuses on delivering high-impact customer training through multiple modalities, including video, eLearning, virtual instructor-led training (VILT), and in-person instruction (ILT). Leverages Adult Learning Principles to transform SME-provided content into engaging, retention-focused learning experiences. In addition to facilitation support, this role requires expert-level content creation, particularly in video production/editing and the design of web-based training. Understands the business channels across Hunter Douglas and applies training solutions that support measurable performance outcomes.

Requirements

High school diploma required.
2+ years experience with in-person training delivery and facilitation.
Extensive public speaking experience and commitment to continuous learning.
Expert proficiency in video production and editing, including scripting, shooting, and post-production.
Expert ability to design and build web-based training/eLearning content using modern authoring tools.
Strong presentation and facilitation skills across diverse environments (video, live classroom, virtual sessions).
Ability to translate complex technical information into accessible, engaging content.
Use of Microsoft 365 including PowerPoint, Word, and Excel.
Solid Knowledge of: Training techniques, instructional design, and adult learning theory.
Solid Knowledge of: Technology platforms for content delivery (LMS, virtual platforms, media tools).
Solid Knowledge of: Grammar, writing, and editing for training content.
Solid Knowledge of: Project and time management, including coordinating multiple concurrent projects.
Solid Knowledge of: Collaborative problem-solving and maintaining effective work relationships.
Identify and disseminate trends in data through Excel analysis.

Nice To Haves

Bachelor's degree in Marketing, Business, Education, Training, or related fields preferred.
2-4 years in the window fashions industry, installation, training, photography, or video production preferred.
Bilingual English/Spanish highly desired.

Responsibilities

Conduct needs analyses and partner with stakeholders to design training solutions aligned with Field Service and installer-focused business objectives.
Develop high-quality training content, including instructional videos, eLearning modules, job aids, and quick-reference guides, using industry-standard tools and creative techniques.
Facilitate training in a variety of formats (ILT, VILT, video-based learning, eLearning), ensuring learners can apply concepts effectively.
Identify and track key metrics to evaluate learning effectiveness; use data to continuously improve training content and delivery.
Stay current on training trends, technologies, and creative approaches to instructional media, and incorporate new methods into training strategies.
Represent Hunter Douglas professionally when working with internal teams, dealers, and installers.
Manage multiple projects simultaneously, adapting to shifting priorities and deadlines.
Travel 25–35% as required to support training initiatives.