Training Quality Advisor

International Motors•Woodridge, IL

13h

About The Position

Join International Motors in a pivotal role that helps shape the future of technician training. As a Training Quality Advisor, you will serve as the technical authority for training across key product platforms, ensuring every training program is accurate, field-ready, and aligned with real-world diagnostic and repair practices before it reaches our dealer network. Working closely with engineering, service, diagnostics, and training teams, you will provide the technical expertise needed to validate training content, improve consistency across programs, and support successful product launches. Rather than developing or delivering training, you will ensure the training technicians receive is technically sound, practical, and effective from day one. As International Motors continues to advance more sophisticated, connected, and software-driven vehicle technologies, this role is critical to ensuring technicians have the knowledge and confidence to diagnose and repair our products correctly the first time. Your work will directly contribute to improving service quality, technician readiness, and the overall customer experience.

Requirements

Bachelor's degree and at least 5 years of technical training experience
At least 1 years of lead experience OR Master's degree and at least 3 years of technical training experience
At least 1 years of lead experience OR At least 8 years of technical training experience
At least 1 years of lead experience
Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States.
We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Nice To Haves

Strong judgment in what matters most for technician readiness vs. what is “nice to have”
Experience with dealer environments and real-world repair challenges
Proven ability to interpret service information, diagnostic workflows, and repair procedures and translate them into training content
Deep understanding of vehicle systems with a focus on architecture, diagnostics, and integrated platforms
Proven ability to interpret service information, diagnostic workflows, and repair procedures and translate them into training content
Credible technical voice with the field—someone trusted to validate “this is how it actually gets diagnosed and repaired”
Experience identifying gaps between engineering intent, service procedures, and training execution
Strong ability to structure and simplify complex technical concepts into training-ready material
Experience supporting or shaping certification paths, technician progression, and capability standards
Ability to evaluate training effectiveness based on real-world technician performance and repair outcomes
Strong judgment on training depth, sequencing, and what is critical for technician readiness at launch
Comfortable influencing without direct ownership—guiding, not managing

Responsibilities

Serve as the technical liaison between Product, Engineering, and Training teams to ensure training programs are accurate, practical, and aligned with real-world service needs.
Lead the review and validation of training content to ensure it reflects current diagnostic processes, repair procedures, and technician workflows.
Identify gaps between training, service tools, and technical information, and drive alignment and resolution prior to product launch.
Drive training readiness activities to support successful product introductions and ensure dealer network preparedness.
Establish and promote consistent technical messaging, repair approaches, and service expectations across all training channels and locations.
Collaborate with Training Delivery teams to ensure programs are effectively executed, scalable, and aligned with business objectives.
Partner with Training Development teams to validate technical accuracy, field relevance, and overall effectiveness of training materials.
Influence certification standards and requirements to ensure they accurately measure technician knowledge, skills, and readiness.
Represent dealer and field perspectives in training strategy discussions to prioritize solutions that improve technician capability and service performance.