Training Project Manager - Contact Center

U.S. Bank • Milwaukee, WI

1d • $66,640 - $78,400 • Hybrid

About The Position

Join our team as a training project manager, where you will lead key projects, drive process improvements, and support the success of fund operations. You'll play a critical role in managing continuous improvement initiatives, overseeing quality standards, and developing high-performing teams focused on service, efficiency, and accuracy. This is an excellent opportunity for a collaborative individual who enjoys driving change and developing others.

About Transfer Agency:
U.S. Bank Global Fund Services (GFS) offers fund administration, compliance, legal administration, fund accounting, fulfillment, distribution and marketing, custody, securities lending, transfer agent and shareholder services and alternative investment product services. We provide the products and services necessary for fund sponsors to focus on investing while we protect their business interests and minimize risks.
As Transfer Agent, we act as liaison and provide service to over 200 mutual fund/alternative investment companies and their shareholders. We have numerous opportunities for individuals, with excellent multitasking abilities to provide a superior level of service to our growing group of high-profile clients and their shareholders. Efficient and detail oriented individuals will be able to showcase their talents and develop long lasting relationships through excellent verbal, and written communications.

Requirements

• Bachelor's degree, or equivalent work experience
• Three to five years of experience in project management activities

Nice To Haves

• Good knowledge of GFS Contact Center operations
• Strong organizational and analytical skills
• Thorough knowledge of project management
• Ability to identify and resolve exceptions and to analyze data
• Excellent verbal and written communication skills

Responsibilities

• Responsible for providing certain training to employees and managing the continuous improvement and non-conformance system for the department.
• Responsible for managing other projects, as assigned.
• Assigned projects may be general or systems related in nature.
• Interfaces with internal and external resources to ensure successful and timely completion in accordance with user needs.
• Participates in training users and evaluating the project.
• Manages performance of the project team and evaluates overall team performance.
• Responsible for providing fund-specific and job function training to employees.
• Participates in the identification, design, development and implementation of assigned projects.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree