Training Program Manager, Amazon Worldwide Grocery Stores (WWGS)
About The Position
The World Wide Grocery Stores (WWGS) training team drives operational excellence through innovative, scalable training solutions that empower thousands of team members and leaders across Amazon's grocery portfolio. We support multiple grocery formats—from neighborhood markets to large-format stores—and we're seeking an exceptional training professional to join our dynamic, fast-paced environment where we constantly raise the bar on operational training. In this role, you’ll own the end-to-end design, development, implementation, and measurement of training solutions that enhance team member performance, strengthen operational capabilities, and support Amazon’s customer-centric mission. You’ll work cross-functionally with Operations, PXT, and business partners across regions, using data and technology to create scalable learning experiences that drive measurable business impact. Our primary customers are the field operations teams who run our grocery stores every day. You'll navigate a complex, matrixed organization to deeply understand their needs, then design and deliver training solutions that translate into real-world performance improvements on the store floor. If you're passionate about developing people, thrive in ambiguity, and want to shape the future of one of Amazon's fastest-growing businesses, we want you on our team.
Requirements
- 3+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelor’s degree in Instructional Design, Adult Learning, Learning & Development, Human Resources, Organizational Development, or related field (or equivalent)
- 3+ years of experience in training, instructional design, or learning & development, experience with authoring tools (Articulate, Vyond, Adobe Creative Suite, Camtasia, or similar)
Nice To Haves
- Master’s degree in Instructional Design, Adult Learning, Organizational Development, or related field
- 3+ years of driving end-to-end delivery and communicating results to senior leadership
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience in change management and process improvement, designing scalable solutions and implementing quickly
- Experience in grocery retail, store operations, or field operations environments
- Experience with learning management systems (KNet, Amazon Learn) or other enterprise learning platforms
- Experience building processes, training project frameworks, and program schedules
- Experience using AI tools (e.g., generative AI, automation platforms) to improve workflow efficiency, data analysis, or content development.
Responsibilities
- Lead the end-to-end design, development, implementation, and iteration of learning projects that drive operational excellence across multiple grocery formats and regions
- Design and implement measurement strategies (Kirkpatrick model, business impact analysis) to evaluate program effectiveness and drive continuous improvement
- Write compelling business documents (6-pagers, program briefs, status reports) and develop instructional content using authoring tools; present data-driven recommendations to senior leadership
- Build and maintain strong partnerships with stakeholders across Operations, PXT, and regional leadership to align learning solutions with business priorities
- Design curriculum frameworks and create scalable mechanisms for program adoption, quality control, and change management across stores
- Develop data-driven insights using metrics and associate performance data to inform program strategy and demonstrate ROI
- Facilitate virtual and in-person training sessions to store trainers, when needed
- Champion team member development needs while balancing business requirements, operational constraints, and labor model considerations
- Conduct ongoing training needs assessments through field observations, stakeholder interviews, and data analysis to identify gaps and prioritize solutions
- Partner with field operations leadership to validate training effectiveness and gather frontline feedback; travel to store locations as needed (up to 5% expected)
- Leverage AI tools and technologies to automate tasks, support data analysis, and streamline content reviews to increase team efficiency and quality
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
- sign-on payments
- restricted stock units (RSUs)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
