Training & Performance Supervisor

. Crane Worldwide Logistics . • Lockbourne, OH

1d • Onsite

About The Position

The Training & Performance Supervisor is responsible for maintaining and improving internal performance and quality standards, particularly concerning client metrics, service, and visibility. This role involves creating, maintaining, and analyzing data related to client performance indicators, identifying gaps, and escalating issues to the Training & Performance Manager when necessary. The supervisor will assess support interactions against established standards, monitor trends, and provide recommendations for the design and facilitation of training courses. Additionally, the position requires deploying as part of a field team for site visits and supervising frontline Training & Performance staff. Strong communication, problem-solving, technical competence in developing training content, and a focus on user experience are essential.

Requirements

• Excellent communication skills with the ability to convey ideas effectively, listen intently, develop strong training content, and drive adoption across functions and teams.
• Ability to deal with ambiguity—given an open-ended task, can achieve great work with minimal supervision.
• Self-motivated and goal oriented with strong organization skills and an excellent attention to detail.
• Creative and problem-solving skills to invent new ways to accommodate the learning needs of contemporary learners.
• Technical competence in using modern technology to develop training content.
• Experience in working with end users to elicit and document requirements.
• Empathy for end users - craft intuitive workflows that improve user experience.
• Strong collaboration and teamwork skills in a small setting, as well as across different geographic locations.
• Ability to focus on high quality work while under pressure; drive short-term actions that are consistent with long-term goals.
• Advanced knowledge of MS Office, Visio, MS Teams, MS Project and other Microsoft learning and collaboration tools.
• Bachelor’s degree.
• 2+ years of experience as an analyst.
• Experience working in a global multi-cultural environment.
• Proficient with MS Office or related office suite software.
• Professional certification may be required in some areas.

Nice To Haves

• Experience in the Logistics industry preferred.
• Familiarity with eLearning development tools such as Camtasia, Adobe Captivate, or similar is a plus.

Responsibilities

• Maintain internal performance and quality standards set by management.
• Ensure that the processes, metrics and visibility are meeting expectations.
• Responsible for creating, maintaining and analyzing data related to client metrics, service and visibility.
• Analyze client key performance indicators gaps, data quality, and visibility to improve performance, escalating to the Training & Performance Manager when necessary.
• Assess support interactions based on established performance and quality standards.
• Monitor trends and provide recommendations for the design and facilitation of forwarding and operations training courses and associated performance and quality standards.
• Deploy as part of a field team as needed for site visits.
• Supervise frontline Training & Performance staff as assigned.
• Other duties as assigned.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees