Performance Improvement Supervisor

UHS•Boston, MA

12h•Onsite

About The Position

Arbour Hospital is an important community resource for a wide range of vital behavioral healthcare services, treating primary psychiatric and substance abuse disorders. The hospital strives to meet community needs with individualized behavioral health treatment and has served the greater Boston area since 1909. Its medical staff consists of psychiatrists with an average of 20 years of practice, providing compassionate care through inpatient treatment, aftercare services, community-based programs, and day treatment. The Performance Improvement Supervisor supports the Director of Quality Improvement/Risk Management in implementing, monitoring, and coordinating hospital-wide Quality Improvement (QI) and Risk Management programs. This role involves data collection, compliance review, reporting, teaching, and assisting with ongoing performance improvement initiatives according to departmental policies and procedures. Arbour Hospital is a subsidiary of Universal Health Services, Inc. (UHS), one of the nation’s largest and most respected providers of hospital and healthcare services. UHS is a Fortune 500 corporation headquartered in King of Prussia, PA, with 99,000 employees, operating 28 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. States, Washington, D.C., Puerto Rico, and the United Kingdom.

Requirements

1-3 years prior related experience required
Knowledge of Quality Improvement (QI) principles, auditing processes, and healthcare compliance standards
Strong analytical and data‑review skills, with the ability to tabulate, summarize, and interpret clinical and operational information
Understanding of healthcare regulations, including DMH requirements, peer review processes, and clinical documentation standards
Strong communication and interpersonal skills, including the ability to collaborate with physicians, clinical staff, and administrative leaders
Knowledge of Joint Commission, CMS, BSAS standards, and any other applicable federal and state laws and regulations governing mental health care facilities
Familiarity with Risk Management practices, including incident reporting workflows and follow-up procedures

Nice To Haves

Bachelors degree

Responsibilities

Assists with compiling and entering data into corporate databases in a professional and timely manner.
Provide continuous support in the analysis of quality assurance and performance improvement goals and objectives.
Ensure any detected deficiency in meeting quality improvement goals and objectives is addressed with appropriate management in a timely manner.
Develop monthly meeting presentations, complete minutes and maintain a record on performance improvement activities and all committee minutes associated with quality programs.
Establish a system for collecting, reporting and analyzing statistical data relating to performance improvement measures.
Participate in quality assurance improvement meetings on a regular basis to develop and continuously encourage a facility-wide team effort in meeting quality improvement efforts.
Assist with regulatory and accrediting agency compliance.
Consult with Risk Management and other Senior Team Leaders related to possible risks as relates to hospital/patient safety as needed and/or as identified in PI data/reports.
Maintain compliance with attendance and punctuality standards.
Collaborate effectively with internal and external stakeholders.