Training & Organizational Development Specialist - Maryland

Live! Casino and Hotel Maryland•Hanover, MD

1d•$54,000 - $66,375

About The Position

Why We Need Your Talents: The Training and Organizational Development Specialist supports the organization’s learning and development initiatives by designing, delivering, and evaluating training programs that enhance team member performance and support operational excellence. Reporting to the Training & Organizational Development Manager, this role works closely with department leaders and HR to identify training needs, develop engaging learning experiences, and maintain accurate documentation for compliance and consistency. Through effective facilitation, thoughtful analysis, and continuous improvement, the Specialist helps build a skilled, knowledgeable, and service‑focused workforce.

Requirements

Organizational development experience
Teaching and facilitation skills
Excellent written and oral communication skills
Exceptional organizational, time management and problem-solving skills
Ability to work effectively with a wide range of constituencies in a diverse community
Attention to detail and follow-through
Self-motivated and assertive with a can-do attitude
Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
Bachelor’s degree or higher in Human Resources, Education/Adult Education, Organizational Development, Instructional Design, Business Administration, or Communications; or at least one (1) year of training experience in lieu of a degree.
Ability to comply with all state gaming regulations, including obtaining and maintaining a valid gaming license as required.
Demonstrate an ability to perform assigned duties under frequent time pressures.
Required to stand, sit, walk, and climb for a period of time on a daily basis.
Use of stairs and elevators
Occasionally life and/or move up to 25 pounds.

Nice To Haves

Prior experience using LMS platforms such as Schoox or other LMS preferred.

Responsibilities

Facilitate New Hire Orientation and ongoing team member development training programs.
Develop, update, and deliver engaging training programs for New Hire Orientation (NHO), guest service excellence, leadership development, and property‑wide initiatives.
Provide targeted training to help team members maintain or improve job skills, including facilitating in‑person and virtual workshops using interactive strategies aligned with adult learning principles.
Collaborate with department leaders to customize training modules for gaming, hospitality, operations, and back‑of‑house functions.
Maintain training materials—including slide decks, job aids, and SOPs—to ensure accuracy, consistency, and compliance.
Coordinate and track completion of required compliance training such as Responsible Gaming, Alcohol Awareness, OSHA, Anti‑Money Laundering (AML), and ServSafe certifications.
Manage employee learning within the Learning Management System (Schoox), including course creation, curriculum updates, reporting, and user support.
Attend departmental huddles and meetings to gather feedback and identify training needs and opportunities.
Present information using a variety of instructional techniques and formats, including role‑playing, simulations, team exercises, group discussions, videos, and lectures.
Create training outlines and determine the most effective instructional methods, such as individual training, group instruction, demonstrations, and workshops.
Organize, develop, or source training materials such as procedure manuals, guides, handouts, and visual aids.
Evaluate the effectiveness of training programs and use data to revise or recommend improvements to instructional objectives and methods.
Coordinate communications regarding new courses, development programs, and training events.
Establish and maintain relationships with external training vendors as needed.
Support the recruitment, onboarding, and coordination of volunteer trainers, where appropriate.
Perform ad‑hoc requests and other duties as assigned.

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts