Training Operations Administrator

Carrier Enterprise•Charlotte, NC

4h•Hybrid

About The Position

The Training Operations Administrator manages day-to-day operational aspects of CE Path customer training classes. Working under the Manager of Customer Training, this position coordinates training schedules, tracks registrations, manages locations and materials, maintains documentation, and supports internal communications to ensure programs run smoothly and consistently. The role collaborates with instructors, the LMS team, and internal stakeholders to keep training activities accurate, organized, and aligned with established standards.

Requirements

Bachelor's degree in Business, Education, Communications, or related field; Associate degree with equivalent professional experience accepted
1–3 years of administrative, coordination, operations, or training support experience
Advanced proficiency with Microsoft Office
Exceptional organizational, communication, and time-management skills
Detail-oriented with strong customer service and problem-solving abilities
Self-motivated, collaborative, and able to work independently within established guidelines

Nice To Haves

Experience in a corporate training or continuing education environment
Familiarity with reporting tools or learning management systems
Experience supporting virtual or in-person training coordination

Responsibilities

Execute and coordinate training class schedules, including reschedules, cancellations, and updates based on leadership direction.
Track registrations, monitor enrollment, and identify at-risk classes; manage cancellation workflows and communications.
Coordinate with instructors and the LMS team to finalize courses, post schedules on time, and process rosters.
Maintain classroom location lists, setup requirements, training tools, and materials, coordinate readiness for upcoming classes.
Compile and submit recurring reports to third-party organizations, certification bodies, and accrediting entities by established timelines.
Run operational reports in coordination with the LMS team and distribute weekly/periodic class status updates to internal stakeholders.
Support marketing, sales, and customer success teams with class schedules and provide administrative support for training programs and events.
Maintain operations documentation (SOPs, checklists, templates); support communications; conduct data quality checks; and escalate process improvement opportunities to leadership.