Operations and Training Administrator

Auriens Group•London, CA

22h•$32,000 - $34,000

About The Position

This role is responsible for supporting administratively the day to day operations function, across general office support, care operations, and training. This includes call answering for clients and field-based team, gathering information from new enquiry calls, Training delivery and administration support, training records. Helps support field-based staff socials and general communication. Also assists with supporting systems, quality and audits projects.

Responsibilities

Office Management Activities
Manage mailbox and post and parcel deliveries, IT equipment, and inventories.
Call answering
General
Be a point of contact for colleague queries – managing administratively where possible or re-directing to the appropriate team member
Undertake duties as required on an ad hoc basis to support the delivery of effective administration and supporting the organisation
E-learning allocation
Support scheduling and recording training attendance
Training certificate distribution monitoring
Audit Training files to ensure completeness/compliance
Assist with preparation of compliance documentation for audits and inspections.
Ensure training records are inspection-ready and accurately maintained.
Maintain training records, certificates, and compliance trackers (e.g., mandatory training matrix).
Ensure staff are booked onto refresher training in line with company requirements.
Monitor expiry dates of mandatory training and notify managers/staff when renewals are due.
Prepare training materials, attendance sheets, and evaluation forms.
Upload and maintain training data on relevant systems
Deliver basic mandatory training courses to care staff (depending on competence), such as:
Care Certificate standards support
Moving and handling (awareness/basic – if qualified)
Infection prevention and control
Health and safety awareness
Safeguarding awareness
Professional boundaries and dignity in care
Support induction training sessions for new starters
Ensure training is delivered in an engaging, professional, and supportive manner.
Conduct/support pop-in E-learning Support workshops
Support team with key administrative tasks
ECM to track late visits and prevent missed visits
Support availability management
Proactively engage with bank network of carers and nurses
Monitor utilisation in line with care coordinator team to ensure active carers on the system are regularly communicated with and have a relationship with Draycott, or are offboarded.
Support compliance monitoring & escalating to RM
Assist with audits
Support with paper-based client needs (rota, charts)
Enquiries holiday cover support
Carers Profile support