Training & Onboarding Coordinator

Rolling Suds Home Office•Brentwood, TN

16h•Hybrid

About The Position

The Training & Onboarding Coordinator plays a critical role in driving franchisee success by managing the end-to-end onboarding experience and supporting ongoing training initiatives. This role serves as the primary point of coordination for new franchisees from signing through launch and early-stage training, ensuring all milestones, systems, and training requirements are completed on time. Working closely with the Training Department, Operations, Franchise Development, and external vendors, the Training & Onboarding Coordinator helps deliver a structured, scalable, and professional onboarding and training experience across both virtual and in-person formats. This position hosts regular franchisee check-ins, tracks progress against deliverables, manages onboarding vendors and systems, and supports the planning and execution of monthly in-person training weeks.

Requirements

2 or more years of experience in training coordination, onboarding, operations, or a related role
Strong organizational and project management skills with high attention to detail
Excellent written and verbal communication skills
Comfortable leading group meetings and working directly with franchisees and external partners
Ability to manage multiple priorities in a fast-paced, deadline-driven environment
Proficiency with scheduling tools, video conferencing platforms, and standard office software
Ability to travel 25-40% of the month nationwide

Nice To Haves

Experience working in a franchise or multi-unit business environment
Background in training, education, or adult learning programs
Experience coordinating events, travel, or logistics

Responsibilities

Serve as the primary point of contact for all new franchisees throughout onboarding and early-stage training
Guide franchisees through a structured onboarding plan covering systems setup, operations, branding, compliance, and training requirements
Host weekly virtual check-ins with franchisees to review progress, answer questions, and clarify next steps
Track onboarding and training milestones, following up on outstanding tasks or requirements
Ensure all pre-launch deliverables are completed on schedule, including background checks, insurance, licensing, vendor setup, and training registration
Collaborate with the Training Department to plan and execute monthly in-person training weeks
Coordinate training schedules, agendas, timelines, and session logistics
Assist with organizing training materials, resources, and documentation
Support on-site training execution as needed to ensure a smooth and professional experience
Manage onboarding-related vendor accounts and setup processes including CRM, communications platforms, uniforms, fleet wraps, insurance, and technology tools
Act as the central liaison between franchisees and vendors to ensure timely, accurate setup and issue resolution
Maintain vendor onboarding kits, documentation, expectations, and setup timelines
Coordinate travel arrangements, lodging, meals, and on-site schedules for in-person training events
Communicate logistical details clearly to franchisees and internal team members
Ensure training events are well organized, professionally executed, and franchisee-ready
Partner with Franchise Development to initiate onboarding immediately upon franchise signing
Coordinate closely with the Director of Training & Development to transition franchisees into formal training
Maintain clear handoff plans with Regional Directors for launch support and ongoing field coaching
Track and update onboarding, systems, and training status in internal tools and dashboards
Evaluate and continuously refine the onboarding and training journey for efficiency, clarity, and scalability
Identify opportunities for automation, SOP development, and process standardization
Gather franchisee and internal feedback to improve onboarding, training delivery, and system usability
Provide feedback to the Training Department on recurring franchisee questions, challenges, or improvement opportunities