Training Officer (PN: 20067735)

State of Ohio • Columbus, OH

3d • Hybrid

About The Position

Under general direction, you will be conducting training presentations/orientations, which may include participants at the supervisory, managerial and/or executive levels, with the use of lecture, internet, on-line, video conference presentation, audio/visual material, demonstration of procedures & skills, written exercises & hands-on skills demonstrations. Identifies additional training needs and determine overall project training needs Designs written training material (reference manuals, e-learning storyboarding, evaluative feedback forms) Coordinates & prepares training Conducts training presentations/orientations Solicits feedback on training presentations & content from participants utilizing evaluations.

Requirements

• 6 courses in human resources, education, sociology or psychology or 18 mos exp in preparing informational or instructional programs
• 18 mos trg or 18 mos exp in public speaking or effective communications skills
• 3 mos trg or 3 mos exp in operating audio-visual equipment
• Proficiency and level of experience with one or more of the following platforms: Microsoft Teams, Zoom, and WebEx.
• Collaboration
• Customer Focus
• Developing Others
• Continuous Improvement
• Adaptability
• Knowledge of BWC Training Dept. policies, programs & practices
• Knowledge of WC Claims Management
• Knowledge of WC employer operations (e.g., experience rating, premium discount programs)
• Knowledge of public relations
• Knowledge of desktop and laptop personal computers & related software (e.g., Word, Power Point)
• Knowledge of instructional design (how to place different concepts, breaks in information, etc.)
• Knowledge of needs assessments techniques and processes (surveys, interviews, customer feedback)
• Knowledge of human behavior and/or education dealing with foundations such as transfer of learning, motivation and evaluation
• Knowledge of claims management laws, policies and procedures
• Knowledge of claims management system (CoreSuite, Medical Invoice Information System, Portal and Cambridge)
• Skill to apply Risk/Claims Operations procedures
• Skill in effectively discussing a variety of job-related topics on short notice and to handle rapid changes in conversation involving difficult questions
• Skill in preparing & delivering presentations before specialized audience & general public
• Skill in speaking before groups for the purpose of providing information or explaining departmental procedures and policies
• Effective communication skills
• Project planning and course development processes
• Microsoft Office and/or Adobe software (i.e., Word, PowerPoint)
• Scheduling materials (i.e., on-line calendars, dayplanner)
• Developing participant and instructor manuals
• Use of the internet
• Operation of audio-visual equipment (e.g., TV, VCR, multimedia projector, flipchart, overhead projector, Microsoft Teams)
• Use of desktop and laptop personal computers
• Maintaining accurate records
• Time management
• Organizational skills
• Facilitating skills
• Ability to deal with abstract variables
• Ability to reproduce material accurately
• Ability to recognize grammatical & spelling errors
• Ability to proofread training materials
• Ability to prepare accurate reports
• Ability to define problems, collect data, and establish facts in order to draw valid conclusions and create action steps for resolutions
• Ability to gather, collate & classify information about data, people or things
• Ability to apply adult learning principles in development of training materials (Human Performance Model)
• Ability to tactfully handle sensitive inquiries and difficult situations

Responsibilities

• Conducting training presentations/orientations, which may include participants at the supervisory, managerial and/or executive levels, with the use of lecture, internet, on-line, video conference presentation, audio/visual material, demonstration of procedures & skills, written exercises & hands-on skills demonstrations.
• Identifies additional training needs and determine overall project training needs.
• Designs written training material (reference manuals, e-learning storyboarding, evaluative feedback forms).
• Coordinates & prepares training.
• Conducts training presentations/orientations.
• Solicits feedback on training presentations & content from participants utilizing evaluations.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed