Training Manager

Acuity Inc.•Costa Mesa, CA

1d•$75,500 - $135,900•Hybrid

About The Position

The Training Manager conducts regularly scheduled Q-SYS classroom trainings for integrators, programmers, and end users. Training is primarily delivered online from the Costa Mesa Remote Training Room, with additional virtual delivery from a home office and in-person sessions at the Costa Mesa Experience Center. The role delivers all levels of Q-SYS training, including Q-SYS Level Two, Control & UCI Intermediate and Advanced, and future offerings. The Training Manager manages class roster signups and student communications, reviews Q-SYS exit exams and final design submissions, and participates in one-on-one Office Hours sessions. The position provides expert guidance on Q-SYS systems, DSP design verification, and UCI efficiency, and supports certification of students across Q-SYS curricula and on-demand courses.

Requirements

Bachelor’s degree in audio, DSP, engineering, electronics, or a related field, or an equivalent combination of education and relevant professional experience.
At least 5 years of professional experience working with AV&C (Audio, Video & Control) systems.
Strong working knowledge of the Q-SYS Platform and Q-SYS Designer Software, with Q-SYS Level 1, Q-SYS Level 2, and Control 101 certifications or equivalent demonstrated expertise.
At least 3 years of experience with Lua scripting or comparable experience developing and implementing Lua-based solutions.
Experience developing, facilitating, or supporting technical training in an educational, instructional, or professional learning environment.
At least 3 years of experience communicating directly with customers, partners, or other external stakeholders.
Strong written and verbal communication skills, including the ability to explain complex Q-SYS, product, and AV&C concepts clearly and engagingly to audiences with different skill levels.
Demonstrated ability to deliver engaging technical training in live classroom and on-camera or virtual environments.

Nice To Haves

Experience with other AV/control platforms, such as Crestron, AMX, or Extron.

Responsibilities

Conduct Q-SYS classroom trainings for integrators, programmers, and end users, including Q-SYS Level Two and the Control & UCI Training Series.
Deliver training through the Remote Training facility and support in-person training at the Costa Mesa Experience Center.
Review final design submissions for online and classroom training events and certify students in Q-SYS Level One, Level Two, Control & UCI Training Series, and other on-demand courses.
Manage class rosters and communicate with students; liaise with Q-SYS team members to facilitate student needs.
Conduct one-on-one Office Hours video consultations, providing training assistance and expert guidance on Q-SYS systems, DSP design verification, and UCI efficiency.
Provide technical review of Q-SYS exit exams across curricula.