TPUS | Training Manager| TX, Brownsville (Boca Chica)

Teleperformance•Brownsville, TX

12d•$44,000 - $49,000•Onsite

About The Position

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients. This role will assist with the development, implementation and improvement of contact center day-to-day Training operations.

Requirements

No disciplinary action in 90 days
Ability to travel and be extremely flexible with schedule to accommodate business need
Strong skill in using multiple systems to track attendance and performance
Working knowledge of employee relations practices, including dispute resolution and investigation experience
Demonstrated leadership capabilities
Strong presentation and public-speaking abilities
Strong verbal, listening, and written communications skills required for client facing interaction.
Excellent inter-personal skills
Excellent attendance history is required.
Process Excellence
Collaboration
Communication
Emotional Intelligence
Open-Mindedness
Critical Thinking
Solution Orientation
Entrepreneurship
AI Proficiency
Data Literacy

Nice To Haves

At least one year of experience in a leadership role or yellow belt training preferred
Experience in management (preferred)

Responsibilities

Develop a needs assessment process and create an instructional design process with appropriate delivery methods and post-training evaluations.
Recommend solutions for performance issues and potential areas of training.
Continue liaison efforts with client to ensure we meet all deadlines and expectations surrounding reporting and training events.
Manage, lead, motivate and develop training team members.
Coordinate efforts to ensure the full utilization of all site training facilities, processes, resources, and equipment.
Conduct training needs assessments and oversee the training function.
Provide support to Department Managers and Client Services in response to departmental needs and statistic reporting.
Undertake exit interviews with disembarking employees and provide feedback to management as necessary.
Continuously seek and support new approaches, practices and processes to improve the efficiency of training services offered.
Resolve and respond to training issues and questions from leaders and employees on the application and interpretation of processes, company policies and current legislation.
Maintain monthly reporting for all training events which will need to be accurately documented for all lines. Updates to Department Managers, Client Services, and Client weekly, and monthly.
Manage payroll for Trainers across multiple locations.