Training Manager - Chicago, IL

OneDigital•Chicago, IL

1d•Onsite

About The Position

At OneDigital, we are on a mission to help people do their best work and live their best lives. We are looking for a Training Manager – Medicare to lead the OneDigital Advanced Health Training team. This role involves creating and facilitating onboarding training programs for new hires in sales-focused roles, managing company training schedules and curriculum, and partnering with sales managers to identify and bridge knowledge/skill gaps. The role also requires collaboration with the Quality Assurance team to ensure compliance, utilization of various training methodologies, maintenance of training materials, monitoring of training effectiveness, and continuous enhancement of training programs. The Training Manager will also manage a team of assigned training staff and report on training effectiveness to senior leadership.

Requirements

Confident and comfortable speaking to audiences of all sizes
Adept at conveying complex information in a way that is easy to understand and engaging
Ability to garner and foster trust and credibility
Excellent written and verbal communication skills
Self-starter who is committed to making a positive impact on the organization
Team player with selfless attitude
Bachelor’s Degree or equivalent experience
2+ year of management experience
2+ years of experience in a training, coaching, or instructional design role (preferably in a call center or sales environment)
Experience speaking to audiences of all sizes
Demonstrated experience developing and delivering training programs
Proven ability to coach and develop sales agents, including call coaching, performance feedback, and skills development
Experience using performance metrics (e.x: conversion rates, QA scores, compliance audits) to evaluate training effectiveness and drive continuous improvement)

Nice To Haves

Medicare or other Insurance experience preferred, not required
Current Health Insurance Producer License preferred, or willingness to obtain one within a specified timeline

Responsibilities

Create and facilitate onboarding training programs for direct new hires in sales-focused roles
Facilitate company training schedules and curriculum, focused on meeting the needs for the specific time of year
Work in partnership with sales managers to identify knowledge/skill gaps and bridge those gaps through training to enhance overall results for the overall team
Partner closely with the Quality Assurance team to ensure newly onboarded hires are training according to compliance standards
Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs
Maintain database of reference materials for ongoing access by staff to include training manuals, binders, best practices, etc.
Monitor and measure effectiveness of all training programs
Continuously update and enhance training materials and programs for maximum impact
Manage a team of assigned Training staff
Relay training effectiveness to OneDigital Advanced Health Senior Leadership