Training Manager - MWRTA

Keolis Canada • Framingham, MA

1d • $80,000 - $90,000 • Hybrid

About The Position

The Training Manager provides overall leadership and direction on training, while ensuring an exceptional safety and learning culture within MWRTA. Lead and direct the training program for fixed-route. Responsible for implementation of a training program consistent with contract, corporate, federal, and state requirements. Provides general supervision and guidance to training personnel. Responsible for oversight of special projects.

Requirements

• High school diploma required
• Must be a certified Transportation Safety Institute (TSI) bus operator trainer
• Must Have with Class “B” Commercial Driver License
• Must have at least 3 years’ progressive transit experience with commercial class “B” vehicles in a fixed route transit system
• Knowledgeable with DOT policies, OSHA, NIMS, EPA standards and ADA requirements
• Experience developing and implementing safety program plans and procedures; conducting investigations, analyzing data, and identifying and recommending corrective action
• Must maintain confidentiality and safeguarding of sensitive material
• Conducting oral presentations, relaying technical information in understandable terms
• Demonstrated ability to work effectively in a diverse workforce
• Possess a working knowledge of adult education principles and practices
• Possess the skills necessary to write and express oneself orally in a logical, comprehensive, and intelligent manner, as well as good organizational skills
• Possess the temperament necessary for maintaining amiable relations with various levels of company personnel
• Possess a working knowledge of Microsoft Access, Excel, and Word
• Ability to interpret and explain regulations to others
• Must have excellent communication skills (written and oral).
• Excellent time management skills with ability to prioritize.

Nice To Haves

• college degree preferred
• Prefer candidate with Airbrakes, and Passenger endorsements and valid active medical examiners certificate

Responsibilities

• Administers and directs the Keolis Operator Education Program, Trainer Certification Program, Monthly Safety Initiative, and OSHA required training to all department employees.
• Conducts driver’s licensing safety instruction.
• Provides training assistance to the Maintenance Department, Human Resources and other departments as needed.
• Directs Behind the Wheel (BTW), retraining, refresher and post-accident training processes.
• Coordinate classroom, BTW, line and revenue instruction/scheduling for new hire classes.
• Evaluate training effectiveness through appropriate student evaluation and post training effectiveness evaluations making modifications to the program design to increase program efficiency.
• Manage large-scale training projects as assigned.
• Assure the training programs are maintained current and incorporated with up-to-date information gained from Keolis, federal and state authorities and agencies.
• Prepare trainee examinations and conduct trainee evaluations for classroom, line, and revenue phases of training.
• As appropriate, conduct counseling sessions for trainees, evaluate the results, and recommend/develop individualized training programs.
• Support management in the areas of business initiatives, project management, community involvement and special projects.
• Participate in Keolis management audits and prepare responses to audit findings concerning training functions.
• Maintain knowledge of industry operations, skills and techniques commensurate with the responsibility to develop and conduct effective, high-quality training.
• Supervise the collection and maintenance of auditable training records and report required to document training program activities.
• Conduct self in an appropriate manner as a representative of Keolis, working effectively in a diverse work environment.
• Manage, plan, organize and schedule work assignments for trainers.
• Work closely with Directors and Managers to determine, develop and implement training programs to improve daily operations.
• Administer CDL and other certification/recertification programs as established by contract, state, and corporate mandates. Monitor employee training status for compliance with these programs.
• Assist Maintenance, Operations, Human Resources departments in the development, training, assessment of personnel.
• Assess training needs related to new equipment and new technology. Develop and implement programs to satisfy these needs.
• Supervise staff (as assigned) including interviewing and hiring, training, work assignment, and performance management.
• Oversee the CDL training for maintenance personnel. Oversee new hire (general) OSHA required safety orientation for all maintenance personnel.
• Design training aids, prepare technical materials, tests, handouts, and lesson plans for training classes.
• Create and maintain training records on all employees.
• Maintain a complete training reference library for the Safety and Training Department.
• Assess employee's skill levels, counsel, recommend and coordinate appropriate training with employee and respective supervisors/managers.
• Perform all other duties as assigned

Benefits

• competitive compensation and benefits
• opportunities for development and growth throughout an exciting and rewarding career
• the safest work environment possible

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED