Training Manager, Marketing In House

Wyndham Hotels & Resorts•Orlando, FL

About The Position

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Go Put the World on Vacation At Wyndham Destinations , our mission is simple: to put the world on vacation . With nearly 15,000 passionate, diverse, and innovative associates worldwide, we are shaping the future of the timeshare industry by doing things never done before. Every day presents an opportunity to learn, lead, and influence a global business—all while delivering exceptional vacation experiences. Position Summary The In-House Marketing Manager is responsible for the direct leadership, performance, and development of the In-House Marketing/Concierge team. This role ensures strong tour flow, optimal conversion of resort occupancy, and an exceptional owner and guest experience. The Manager partners closely with Resort Operations, In-House Sales, Front-Line Sales, and Corporate/Regional Marketing leadership to execute strategic marketing initiatives and achieve business goals. A critical component of this role includes training, coaching, and developing marketing talent to ensure consistent performance, professionalism, and brand alignment.

Requirements

Bachelor’s degree or coursework in Business Administration or a related field, or equivalent professional experience .
Minimum of 2 years of management experience in marketing.
Excellent verbal and written communication skills with a consistently high level of professionalism.
Proven ability to coach, counsel, motivate, and develop direct reports.
Strong customer service skills, including the ability to professionally manage and resolve owner concerns.
Ability to multi-task effectively in a fast-paced, performance-driven environment.
Strong negotiation and problem-solving skills.
Working knowledge of marketing databases and reporting systems.
Detail-oriented, accurate, and highly organized.
Ability to recruit, train, and retain high-performing marketing talent.
Ability to carry out responsibilities in compliance with company policies and applicable laws.

Nice To Haves

2–3 years of Wyndham Marketing experience preferred .

Responsibilities

Directly supervise Concierge/Marketing staff, including interviewing, hiring, onboarding, and training new employees.
Plan, assign, and direct daily work activities to ensure coverage, productivity, and service standards.
Conduct performance evaluations, provide ongoing coaching, motivate team members, and administer rewards or corrective action when necessary (including conflict resolution and termination).
Lead by example, modeling professionalism, ethical behavior, and a guest-first mindset.
Design, implement, and oversee initial and ongoing training programs for In-House Marketing Coordinators and Concierge staff.
Ensure team members are fully trained on: Wyndham products, ownership benefits, and brand standards Tour flow, booking processes, and tour qualification criteria Owner engagement, objection handling, and customer service excellence Compliance standards, policies, and marketing program guidelines
Conduct regular skill-building sessions, role-playing exercises, and performance coaching to improve penetration rates, show factors, and overall productivity.
Partner with Sales Leadership and Corporate Training teams to align training initiatives with current sales strategies and marketing programs.
Identify development opportunities and create action plans to support career growth and internal advancement.
Resolve issues related to tour statuses, bookings, coding discrepancies, and system errors.
Order and maintain departmental supplies, including collateral materials, uniforms, and promotional items.
Maintain copies of invitations, daily tour manifests, and supporting documentation for reference and audits.
Run and analyze daily operational reports, including but not limited to: Daily Arrival Report Daily In-House Report Five-Year Owner Arrival Report
Prepare and submit daily and weekly performance reports (e.g., show factors, penetration rates) in accordance with corporate deadlines.
Compile and analyze performance data for each Marketing Coordinator to identify trends, strengths, and areas for improvement.
Prepare additional reports as requested by upper management.
Coordinate with In-House and Front-Line Sales Management regarding tour availability, seat allocation, and anticipated tour flow.
Ensure all pertinent Marketing/Concierge information is communicated clearly and timely to internal partners.
Collaborate with Sales Leadership on new or updated marketing programs, booking rules, and gifting policies to ensure smooth execution.
Submit employee payroll accurately and on time.
Perform other related duties as assigned to support business objectives and operational excellence.

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program