Training Manager, Digital and Evidence Solutions

Axon•Scottsdale, AZ

46d•Hybrid

About The Position

As Training Manager, Digital & Evidence Solutions, you play a key role in driving customer adoption, proficiency, and operational utilization of Axon’s digital solutions across the Americas. In this role, you design, develop, coordinate, and deliver comprehensive training programs focused on Evidence.com (E.com), Digital Interview Room, Axon Body Cameras, Axon Investigate, and newly developed AI-enabled solutions, while also supporting training delivery operations and strategic initiatives. Leveraging expertise in digital technologies, forensic video instruction, and adult learning methodologies, you empower customers to effectively integrate Axon solutions into their workflows, improving operational efficiency, productivity, and user confidence. This role also ensures alignment with Global Training Services standards, promotes cross-regional consistency, and supports the continued evolution and scalability of Axon’s digital training programs.

Requirements

Bachelor’s degree or equivalent professional experience in Training, Education, Criminal Justice, Technology, Business, or a related field.
3+ years of experience in training delivery, curriculum development, instructional design, or customer enablement.
Experience developing and delivering instructor-led, virtual, and e-learning training programs.
Strong presentation and facilitation skills with the ability to engage technical and non-technical audiences.
Proficient with digital platforms, SaaS products, cloud-based systems, or enterprise software solutions.
Proficiency with Artificial Intelligence, Microsoft Office, presentation tools, LMS platforms, and virtual training technologies.
Ability to manage multiple projects, priorities, and timelines in a fast-paced environment.
Strong problem-solving skills and ability to troubleshoot technical issues.
Ability to work collaboratively with cross-functional teams and stakeholders.
Ability to travel domestically and internationally as needed.

Nice To Haves

Knowledge of law enforcement technology, digital evidence management, body-worn camera systems, or AI-enabled platforms preferred.

Responsibilities

Partner cross-functionally with Product, Engineering, Customer Success, Sales, and subject matter experts to understand product capabilities, customer workflows, and training priorities across Axon Digital & Evidence Solutions.
Design, develop, and maintain scalable training programs and curriculum for Evidence.com (E.com), Digital Interview Room, Axon Body Cameras, Axon Investigate, AI-enabled solutions, and future digital products.
Create engaging training content across multiple formats, including instructor-led presentations, e-learning modules, videos, user guides, demonstrations, and hands-on learning resources for audiences of varying technical skill levels.
Deliver high-impact in-person and virtual training sessions, workshops, certifications, and enablement programs for customers, partners, and internal Axon teams.
Lead training delivery operations and support large-scale customer implementations, enterprise rollouts, and strategic adoption initiatives across the Americas and international regions.
Monitor course effectiveness, customer adoption, and CSAT metrics to continuously improve curriculum quality, delivery methods, and learner outcomes.
Serve as a trusted resource for employees and customers requiring support, guidance, and expertise related to Axon Digital Solutions training.
Maintain current knowledge of product updates, emerging technologies, AI-enabled capabilities, and digital solution workflows to ensure training materials remain accurate and aligned with product releases.
Coordinate with international training teams to ensure curriculum consistency, platform alignment, and standardized delivery practices across global regions while adapting content for Americas-specific needs.
Identify customer adoption barriers and develop strategic enablement plans to improve engagement, product utilization, and operational success.
Develop and distribute communication resources such as FAQs, newsletters, release notes, and training updates related to system changes and new feature launches.
Support enterprise ecosystem adoption efforts, including Fusus integrations, large-scale customer deployments, and domestic and international implementation projects.
Align digital training strategies and readiness plans with product roadmaps, go-to-market timelines, and regional Sales and Customer Success priorities.
Collaborate with Sales teams to develop and support tender submissions by articulating global training strategies, tailored customer rollout plans, training capabilities, and ongoing support solutions aligned to customer operational needs and implementation objectives.
Scale training delivery capacity across the Americas by building and developing an instructor cadre, expanding instructor capability, standardizing virtual, in-person, hybrid, and on-demand delivery models, and prioritizing programs with the greatest customer and business impact.
Establish and maintain quality assurance standards for digital solutions training, including curriculum accuracy, instructor consistency, delivery expectations, and post-course engagement standards.
Lead recurring operational and strategic touchpoints with instructors, contractors, and internal stakeholders supporting Digital Solutions training initiatives.
Champion awareness and adoption of newly launched AI training programs by supporting internal enablement, course positioning, LMS/catalog readiness, and alignment between product launch timing and training availability.
Partner with Training Operations and Global Training Services leadership to define annual priorities related to curriculum development, certification pathways, delivery scalability, and customer adoption strategy.