Training Manager, Customer Relationship Management Program
About The Position
The Training Manager for the CRM Program is responsible for designing, developing, and executing global learning strategies that enable 6,000+ employees to successfully transition from Salesforce to Microsoft Dynamics 365. This role ensures that users across diverse regions and business units gain the knowledge, skills, and confidence to adopt new CRM capabilities, processes, and ways of working. As a critical member of the change management team, the training Manager will collaborate closely with external vendor partners and internal teams to deliver consistent, high-quality training in partnership with Sales Excellence and Divisional/Regional SMEs.
Requirements
- Experience in designing, developing, and executing learning strategies.
- Ability to ensure users gain knowledge, skills, and confidence in adopting new systems.
- Experience collaborating with external vendors and internal teams.
- Partnership experience with SMEs.
Nice To Haves
- Experience with CRM transitions (Salesforce to Microsoft Dynamics 365).
- Experience working with a large employee base (6,000+).
Responsibilities
- Designing, developing, and executing global learning strategies for CRM transition.
- Ensuring users gain knowledge, skills, and confidence to adopt new CRM capabilities, processes, and ways of working.
- Collaborating with external vendor partners and internal teams to deliver high-quality training.
- Partnering with Sales Excellence and Divisional/Regional SMEs.
Benefits
- Rewards
- Benefits
- Flexibility to enhance health and well-being
- Opportunities to learn, develop new skills and grow contribution
- Inclusive team environment
- Commitment to communities
- Retirement plans
- Health care
- Total well-being programs
- Commute support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
