Training & Knowledge Specialist
The Travel Corporation (TTC)•Calabasas, CA
•Hybrid
About The Position
We are seeking a Training & Knowledge Specialist to support the design, delivery, and ongoing reinforcement of training across our contact center and sales teams for our Uniworld Boutique River Cruises brand. This role will partner closely with the Global Trainer and the Global Product Knowledge Owner to help teams adapt to new systems, new itineraries, evolving sales expectations, and operational change.
Requirements
- 2 to 3+ years of experience in training, learning and development, contact center training, or a similar role
- Experience facilitating training for adult learners in live and virtual environments
- Strong written communication and content development skills
- Experience turning complex topics into simple, usable learning
- Comfort supporting change initiatives across systems, processes, and products
- Experience creating job aids, guides, and reinforcement tools
- Experience with LMS and e-learning development.
- Microsoft Office tools including SharePoint and PowerPoint
- Strong presentation and interpersonal skills
Nice To Haves
- Travel, hospitality, luxury service, or contact center experience strongly preferred
Responsibilities
- Support the rollout of training tied to new systems, tools, processes, and product updates
- Facilitate live virtual and in-person training for sales and service teams
- Help design and maintain learning materials including facilitator guides, learner guides, job aids, reference sheets, microlearning, and reinforcement activities
- Translate product and operational changes into clear, usable training for frontline teams
- Partner with Sales Enablement leadership to support onboarding, upskilling, and change readiness
- Work cross-functionally with Product, Operations, Marketing, Contact Centre leaders, and system owners to ensure training content is accurate and current
- Help manage training calendars, communication, attendance tracking, and follow-up actions
- Maintaining the general communications channels
- Maintain training content libraries in systems such as SharePoint, LMS platforms, or knowledge bases
- Travel as needed to support launches, team sessions, or onsite facilitation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
