Foxbro DCS -Training Instructor- Industrial Automation

Schneider Electric • Houston, TX

47d • Onsite

About The Position

The Commercial Technical Training Instructor - NAM role directly impacts two core aspects of the learning services business – driving profitable growth of learning services in the NAM territory and providing Industrial Automation product training to a variety of audiences, including internal employees, external customers, and third-party affiliates. Instrumental to this position is serving as Subject Matter Expert on EcoStruxure products to the courseware development team.

Requirements

• Formal qualifications in Engineering and Adult Learning or equivalent experience.
• 2+ years of sales or service experience in a client facing role. Solutioning and/or consulting experience is an advantage.
• 4+ years of experience configuring, building or maintaining industrial automation systems with specialization in at least 1 offer area.
• Exhibits strong verbal communication skills and can articulate and enunciate clearly, simply, legibly and professionally.
• Can explain complex technical topics in an engaging and interactive way.
• Can use a variety of communication tools, such as email, instant messaging, conference calls, and live- meeting software etc.
• Self-starter who can manage competing priorities and tasks while collaborating with multiple teams for delivering the most effective solutions for customers.
• Ability to tell-the-story about the offer, explain value proposition, and co-create solutions.
• Ability to uncover and discuss opportunities, including ideas for new learning products and/or services.
• Ability to strategically balance the learning product mix, revenue mix and short-term wins versus medium-term growth in the territory, while maximizing margins.
• Team-oriented with interactive listening skills
• Motivated self-starter who can juggle multiple priorities concurrently and engage support when needed
• Ability to work in flexible timings and across different time-zones to ensure global delivery
• Ability to travel up to 50% within US.

Nice To Haves

• Solutioning and/or consulting experience is an advantage.

Responsibilities

• Identify and convert opportunities to sell learning products and solutions, working closely with Sales, Proposals, Service teams, Commercial Technical Training Lead – NAM in the territory.
• Design the appropriate learning solution for customer business needs, engage confidently with customers during pursuit stage and provide impeccable customer service.
• Build proposals, quotations, contracts, SOWs and provide engagement support, following the department processes.
• Highlight any unmet needs, new product requirements/demands that can help improve the offer and sales.
• Deliver technical training classes through the use of virtual classroom technology or in-person.
• Complete pre- and post-session tasks that support learners who attended virtual instruction-led courses.
• Provide learner support during synchronous and self-paced learning activities.
• Adapt to training schedules to train global learners across different world time zones.
• Pilot courseware to evaluate the effectiveness and quality of materials.
• Learn the tools of the learning delivery function.
• Prepare and maintain OCS suite of virtual machines and images.
• Demonstrate continuous improvements in current best practices, tools, and applications across the learning and training industry, such as facilitated learning, communities of practice, and recorded demonstrations.
• Maintain current, in-depth knowledge of the functions and features of the Schneider Electric EcoStruxure product portfolio.
• Identify on-the-job tasks and challenges related to the targeted audience and courseware focus to ensure engineering project readiness and customer satisfaction.
• Review courseware for technical accuracy.
• Identify available product, technical, and process materials create technical demos, lab exercises, and courseware assessments as needed, related to courseware development projects.

Benefits

• medical (with member reward points)
• dental
• vision
• basic life insurance
• Benefit Bucks (credits to apply towards your benefits)
• flexible work arrangements
• paid family leaves
• 401(k) + match
• well-being and recognition (including service anniversary) programs
• 12 holidays per year
• 15 days of paid time off per year (pro-rated in the first year of employment based on start date)
• opportunity to purchase company stock (eligibility depends on start date)
• military leave benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree