Training General Manager

Smashburger 1753 Denver Tech Center•Greenwood Village, CO

1d•Onsite

About The Position

Reporting to the Director of Operations, the Training Restaurant General Manager (TGM) is the primary support for the management teams in their respective restaurant locations and market. The TGM role is crucial to Smashburger’s people-focused culture. They are responsible for executing Smashburger training programs to Gold Standard. It is the TGM that evaluates the performance of new shift leaders and managers to certify their skills to perform their assigned job duties.

Requirements

Flexible to work nights, weekends, and holidays
Successfully complete Smashburger manager training program
Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs.
Ability to work in high and low temperatures
Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams
People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams
Excellent attention to detail
Proven time management, consistency, and organizational skills
Highly motivated, self-directed, and results driven
1-2 years of Restaurant General Manager experience in Smashburger
No performance management incidences in last 6 months
High Performer Food Safety Steritech Rating; Medium Performer remaining categories
Attendance on TGM Quarterly Calls
85% on Annual Training Readiness Visit by FLM

Responsibilities

Promote a fun and positive work environment
Ensure restaurant is always staffed adequately which includes retaining employees, communicating staffing needs to DO, recruiting and checking ATS each morning for new applicant flow, interviewing and hiring new employees
Provide initial and ongoing training to all employees within the restaurant utilizing SmashConnect LMS, and 4 step method of training
Manage the performance of multiple Restaurant Managers (RM), Shift Leaders (SL) and Employees
Partner with Human Resources Business Partner (HRBP) to manage progressive disciplinary processes that arise with the restaurant
Resolve all employee relations issues with the assistance of the DO/SDO and HRBP
Engage in talent reviews and performance conversations for all RM/RS in their respective restaurant
Reward and recognize employee performance that exceeds company standards
Manage with integrity the daily completion of operational check lists to include Line checks, Uniform standards, Opening/closing check lists, Safe and deposit logs
Manage FSC operational standards daily and complete a corrective action plan for every FSC audit performed by SDO, DO, and QM
Manage the guest experience metrics (NPS and OSAT) and resolve all guest complaints within 24 hours of the incident through use of Medallia
Ensure all food safety standards are followed and in compliance with all local health departments
Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees
Manage the successful onboarding, training and skills validation for all new employees within the first 30 days of hire
Facilitate routine management communication
Manage the businesses spends through allocations and usage of company declining budget
Participate in P&L reviews with SDO and DO
Manage COGS through PAR ordering management, inventory, and FIFO reporting
Manage spending on other operating costs; for example cleaning, small wares, and laundry fees
Monitor the compliance of company cash policies to ensure minimal losses through theft or shortages
Build sales through community involvement and executing LSM programs
Manage labor cost through effective wages within the hourly minimums in accordance to state laws
Build schedules based on company forecast tool and allowed labor percentages. While reacting daily to sales trends and reducing labor scheduled when needed
Follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
Be a mentor within the market for Restaurant General Managers
Implement Smashburger’s Manager Training program as outlined to include: Following and communicating training schedules, Managing the completion of the Manager Skills Demonstration Planner, Using SmashConnect to validate the knowledge and skill each new restaurant manager, Managing trainee SmashConnect completions, Validating the knowledge and skill of each new restaurant manager, Documenting observations for each trainee in SmashConnect
Submit weekly paperwork to FLM
Be a proctor for Food Safety and Alcohol Safety certifications for the market
Champion the integrity of execution of Smashburger training programs in the market