Training Facilitator

Davidson Transit Organi•Nashville, TN

2d•Hybrid

About The Position

This position is primarily responsible for the research, development and delivery of training programs for WeGo employees. The principal duties are intended to describe those functions that are essential to the performance of this job and must be performed unaided or with the assistance of a reasonable accommodation. Other responsibilities are those functions which are considered incidental or secondary to the overall purpose of the job. This job description does not imply that the above are the only duties assigned to the position. Employees may be required to perform any other job-related duties as requested by management.

Requirements

Must be able to operate office equipment, including but not limited to telephone, computer, binding machines, printer, copy machine, facsimile machine, tablets, and other handheld communication devices.
Must have an understanding of working software such as WebEx, Zoom, or other virtual communication software in order to host training and meeting events virtually.
Possess excellent interpersonal and customer relations skills.
Ability to deliver and lead classroom discussion.
Report to work on assigned schedule; ability to adjust to a flexible schedule.
Work with little supervision.
Excellent record keeping.
Ability to promote positive work ethic.
Maintain effective working relationship with all levels of employees.
Understand and carry out detailed written or verbal instructions.
Problem solving skills.
Ability to make oral presentations.
Ability to compose written documents.
Maintain confidentiality.
Respond to emergency situations (reporting to work early/staying late due to bad weather).
Meet required deadlines.
Work under stressful situations.
High School diploma or equivalent G.E.D required.
Valid CDL B/P license required with at least 2 years of experience.
Excellent driving and safety record required.
Must be proficient in Microsoft.

Nice To Haves

B.S. Degree in related field or combination of education and related experience is preferred.
Supervisory experience is preferred.
Training experience is preferred.
Knowledge of safety procedures, standard operation procedures, and Operations Department policies and procedures is preferred.

Responsibilities

Conducts training of operators, including safe operation of vehicles, preparation for CDL tests, and proper equipment operation.
Trains employees in the classroom, conducts sensitivity and customer relations training, and observes employee safety habits.
Maintains training records and conducts driver assessments.
Assists in special events provided by WeGo Public Transit.
Leads a variety of training formats, including classroom discussions and computer-based training.
Assists in the development of training materials.
Assists in determining the effectiveness of training programs.
Conducts re-training programs as necessary for operators in areas such as Defensive Driving, Sensitivity Training, Customer Relations skills, Fare Box, New Services Routes and Equipment.
Conducts ride-alongs with new operators.
Trains personnel in all aspects of services.
Performs other duties as assigned.