Training Facilitator - CCO - Tampa - Riverview (57840)

Capitol Bridge, LLC.•Riverview, FL

9h•Onsite

About The Position

Capitol Bridge LLC is seeking a contract Training Facilitator in Tampa, FL to support our training function. They will be responsible for delivering and assisting with the training programs that will improve the effectiveness and success of our employees. The Trainer should be a professional with Customer Service and/or Call Center experience. Their focus will be on the development of new employees in their specific roles and the professional development of current staff. This is a seasonal position (should last less than 6 months).

Requirements

Customer Service and/or Call Center experience.
Ability to perform each essential duty satisfactorily.
Ability to perform reasonable accommodations for individuals with disabilities.

Responsibilities

Secure and coordinate training classrooms and/or plan and manage training events.
Prepare comprehensive training materials and agendas by identifying training needs and performance gaps.
Quickly develop a strong understanding of curriculum content and all assigned training topics.
Deliver engaging training sessions to staff at all levels, proactively identifying gaps in knowledge and performance.
Conduct ongoing training activities to ensure compliance with company projects, policies, contractual requirements, and applicable laws.
Partner with internal and external leadership to align on goals and performance objectives, including SLAs and KPIs (e.g., pass rates, training completion, student experience).
Communicate consistently with management regarding attendance, performance, behavior, or other training-related concerns.
Distribute, collect, and analyze training feedback surveys to drive continuous improvement.
Maintain a high degree of flexibility, including adapting to changing schedules and working overtime based on contract and business needs.
Support contract operations by taking inbound calls as required.