Training Facilitator

Milan Laser Hair Removal • Omaha, NE

50d • Onsite

About The Position

The Training Facilitator delivers engaging, effective training sessions for new hires within the organization, primarily focusing on training all field sales roles, call center positions, and providing general onboarding for corporate employees. Equips new team members with the knowledge, tools, and confidence needed to succeed. Develops others through structured and adaptive learning experiences.

Requirements

• Bachelors degree in Education, Communications, Human Resources, or a related field preferred; equivalent experience considered.
• Minimum two years experience in a training or facilitation role preferred
• Proven ability to engage and motivate learners in both in-person and remote settings required
• Strong presentation and public speaking skills, with the ability to clearly explain complex topics to diverse audiences required
• Strong adaptability and comfort with frequent curriculum changes and evolving business needs required
• Excellent verbal and written communication skills required
• Proficient in presentation tools and learning management systems (LMS) required
• Highly organized with strong attention to detail and time management required
• Collaborative mindset with the confidence to speak up and contribute ideas to improve processes and learner experience required

Nice To Haves

• Experience working in or supporting sales or customer service/call center environments preferred
• Familiarity with sales terminology and processes preferred

Responsibilities

• Training Delivery: Facilitate new hire training sessions for assigned cohorts, including field sales, call center, and corporate employees, ensuring all participants are fully prepared to succeed in their roles. Create an inclusive and engaging learning environment that encourages interaction, collaboration, and retention. Track and report trainee progress, performance, and completion of training milestones.
• Content Management: Stay current on all training materials, system updates, and process changes, adapting delivery methods and content as the business evolves. Provide feedback and ideas to enhance training content, materials, and delivery methods based on learner feedback and business needs.
• Cross-Functional Collaboration & Support: Serve as a subject matter expert (SME) on company policies, procedures, and best practices. Collaborate with leadership and internal departments to ensure alignment between training objectives and business goals. Occasionally support training operations, including assisting with the development or revision of training materials during large-scale rollouts or organizational changes.
• Other Duties: Perform additional tasks, duties, and responsibilities as needed or assigned by leadership to support departmental and organizational objectives

Benefits

• Medical, dental, vision, disability and life insurance within 30 days
• Unlimited PTO - work with your manager and take time as needed
• 6 Paid holidays that we are closed
• $50 cellphone stipend paid out monthly
• 401k retirement plan with vested 4% employer match after 90 days
• Career advancement opportunities + Culture/environment
• Employees and their spouse or legal partner receive free laser hair removal services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Number of Employees: 1,001-5,000 employees