Training

Tupelo Honey Support Office • Asheville, NC

2d

About The Position

Tupelo Honey Cafe is seeking an entry-level Training & Engagement Coordinator to support its Training Department and Hive team. The Coordinator keeps training materials, systems, and records organized and current, and helps other Hive departments with day-to-day company projects. Training Department heads set the direction, while the Coordinator helps carry it out by producing, updating, organizing, and tracking the work. The ideal candidate is organized, dependable, and eager to learn.

The role supports the development and maintenance of training and operational materials, the Schoox Learning Management System, and trackers for training completion and required certifications. It also contributes to internal communications and team engagement at the Hive.

Requirements

• Strong organization and attention to detail.
• Excellent computer skills, including Microsoft 365 (Word, Excel, PowerPoint, Outlook, and Teams).
• Video editing skills.
• Clear, professional communication in writing and in person.
• Willingness to learn and work with AI tools when appropriate to expedite tasks and create polished materials.

Nice To Haves

• Experience in restaurants.
• A recent college degree or current coursework.

Responsibilities

• Assist with designing and developing training materials and curriculum.
• Assist with creating menu rollout materials, including PowerPoints, posters, and menu tests.
• Assist with building operational tools, such as checklists and SOPs.
• Update the Menu Encyclopedia and other training documents as menus and procedures change.
• Print, cut, laminate, and package training materials for restaurants and New Store Openings.
• Keep training source files organized and current in digital and printed materials.
• Maintain the Schoox Learning Management System by updating and uploading course content, assigning training, and pulling reports.
• Maintain trackers for training completion and required certifications, such as ServSafe and alcohol service.
• Flag upcoming expirations and follow up on missing items.
• Support other Hive departments with projects, such as contest tracking for Operations, at the direction of the Training Department.
• Help gather and format content for internal communications and support team engagement at the Hive.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed