Training & Education Manager
About The Position
At Life Fitness / Hammer Strength, we're building a best-in-class Training & Education function that strengthens the capabilities of our employees, customers, distributors, and trainers through impactful education and development programs. We're seeking a Training & Education Manager to lead the execution of our global training and education portfolio. This role will oversee a team responsible for sales training, onboarding, product education, customer learning, and Life Fitness Academy initiatives that drive commercial excellence. Reporting to the Director of Revenue Enablement, this role leads a global team responsible for sales training & onboarding, product education, customer education, Life Fitness Academy programming, learning management system administration, content management, and training operations. The Manager partners closely with Sales, Marketing, Product Management, and Revenue Operations to build scalable learning solutions that improve business performance and customer experience. This is a hybrid position based out of our Global Support Center in Rosemont, IL. Monday and Friday are remote while Tuesday through Thursday are in-office collaboration days.
Requirements
- Bachelor's degree or equivalent experience.
- 5+ years of experience in training, learning & development, sales enablement, or customer education.
- 2+ years of people leadership experience.
- Experience developing training for customer-facing teams.
- Experience with Learning Management Systems and digital learning platforms.
- Strong communication, facilitation, project management, and stakeholder management skills.
Responsibilities
- Execute and operationalize the strategy, roadmap, and operating model of the global Training and Education function, ensuring programs align with commercial priorities and business objectives.
- Lead internal and external training and education programs.
- Oversee sales training, new-hire onboarding, product education, customer education programs, and Life Fitness Academy initiatives.
- Oversee the execution and development of Life Fitness Academy and the global trainer network, including customer education, Train-the-Trainer programs, and expansion across customers, distributors, education partners, and international markets.
- Manage the learning & enablement ecosystem, including learning management system, content & enablement communication strategy, and training operations.
- Partner with business leaders to improve commercial effectiveness and readiness.
- Lead and develop a team of learning professionals.
- Measure program effectiveness and drive continuous improvement
Benefits
- competitive pay
- 401(k) savings plan with 4% employer match
- medical, dental and vision insurance
- parental, medical and military leaves of absence
- paid time off
- 12 paid holidays throughout the calendar year
- paid vacation days beginning at 13 days annually
- paid sick leave as provided under state and local paid sick leave laws
- company paid short-term disability
- optional long-term disability
- health savings account
- health care and dependent care reimbursement accounts
- employee and dependent life insurance
- supplemental life and AD&D insurance
- hospital indemnity
- identity protection
- legal services
- adoption assistance
- tuition assistance
- commuter benefits
- employee discounts
- employee assistance program that includes free counseling sessions
- access to state-of-the-art on-site fitness center featuring industry-leading Life Fitness and Hammer Strength equipment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
