Training & Development Specialist – Emergency Communications - 911CC

NavitasPartners • Washington, DC

15h

About The Position

A public safety emergency communications operation in Washington, DC is seeking a Training & Development Specialist to support the professional growth of 911 call center personnel. This role is responsible for designing, delivering, and evaluating training programs that ensure operational competency and consistency.

Requirements

• Bachelor’s degree required
• At least 2 years of experience as an emergency communications operator in a 911 call center
• Strong knowledge of emergency communications systems and procedures
• Understanding of FCC regulations related to 911 operations
• Knowledge of training principles and adult learning best practices
• Ability to instruct staff on CAD , E-911 systems, and communication technologies
• Ability to write clear and accurate policies, SOPs, and training materials
• Ability to multitask and quickly evaluate emergency communication scenarios
• Strong organizational and communication skills

Responsibilities

• Design and deliver onboarding and continuing education programs
• Train new and experienced emergency communications staff
• Monitor trainee performance and provide feedback and evaluations
• Coordinate training logistics and instructional activities
• Review and update training materials to reflect operational changes
• Ensure training aligns with regulatory and policy requirements

What This Job Offers