Emergency Communications Shift Supervisor - 911CC

NavitasPartners • Baltimore, MD

20h

About The Position

An emergency communications organization in Washington, DC is seeking a Shift Supervisor to oversee daily operations within a PSAP/ECC environment. This role provides operational leadership, ensures compliance with public safety standards, and supports staff performance during assigned shifts.

Requirements

• High school diploma or equivalent
• At least 2 years of experience in public safety communications, including supervisory experience
• Training and certification in 911 call taking and dispatch disciplines
• Equivalent combinations of education and experience will be considered
• In-depth knowledge of E-911 systems and PSAP operations
• Strong working knowledge of CAD systems and radio/telephone communications
• Ability to lead staff and evaluate performance
• Proficiency with Microsoft Office applications
• Strong decision-making skills under pressure
• Ability to communicate clearly, both verbally and in writing

Responsibilities

• Supervise PSAP/ECC staff during assigned shifts
• Review operational reports and assess workload distribution
• Assign personnel and ensure adequate staffing coverage
• Monitor compliance with public safety communications policies and procedures
• Support quality assurance initiatives and operational audits
• Operate and support emergency communications systems when required
• Provide guidance and direction during high-volume or critical incidents
• Assist with resolving operational issues and equipment malfunctions

What This Job Offers

• Education Level: High school or GED