911 Dispatcher – Emergency Communications - 911CC

NavitasPartnersArlington, VA
16h

About The Position

A public safety communications center in Washington, DC is seeking qualified 911 Dispatchers to support emergency response operations. This role requires experience in multi-discipline dispatch environments and the ability to manage radio communications during both routine and high-risk incidents.

Requirements

  • High school diploma or equivalent
  • At least 1 year of experience as a released Emergency Communications Officer in a multi-discipline PSAP
  • Strong verbal and written communication skills
  • Ability to multitask effectively in a fast-paced environment
  • Typing speed of 25 WPM or higher
  • Ability to remain calm and focused during emergencies
  • Ability to follow procedures and directives
  • Fluency in English (spoken and written)
  • Willingness to work assigned schedules
  • Compliance with all jurisdictional policies and procedures

Nice To Haves

  • Experience in two or more preferred: Call Taking, Fire/Rescue Radio Operations, Law Enforcement Radio Operations

Responsibilities

  • Dispatch police and Fire/EMS units for emergency and non-emergency incidents
  • Monitor unit status and response activity in real time
  • Operate primary and secondary radio channels while maintaining channel discipline
  • Activate backup systems when primary systems are unavailable
  • Apply proper radio protocols and ensure required notifications are completed
  • Analyze incident details to determine appropriate emergency response levels
  • Relay information clearly and accurately to field units
  • Document all incidents with complete and accurate details
  • Modify event classifications as additional information is received
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