Training & Development Specialist Health Center Associate – NE

Planned Parenthood North Central States•Lincoln, NE

23d•$23 - $29•Hybrid

About The Position

Under the supervision of the Training and Development Manager, the Training and Development Specialist advances quality reproductive and sexual health care and exceptional patient experience by developing and delivering effective trainings and resources for new and established health center staff at PPNCS. Core roles and responsibilities include onboarding health center staff, participating in collaborative partnerships, education, and competency management, as well as administrative duties. This position specializes in training and onboarding all front desk and non-certified/non-licensed back-office staff (HCA Is, HCA IIs, and MAs) as assigned at Planned Parenthood. Training and Development Specialists are advocates in implementing our mission of “Advancing and protecting sexual and reproductive healthcare for all”. They may perform other related duties as assigned.

Requirements

1 years customer service experience
Current BLS (Basic Life Support) Certificate for healthcare providers
Experience effectively training and supporting new employees
Working knowledge of technology necessary to perform job function including Microsoft Word and PowerPoint

Responsibilities

Prepares for and trains newly hired health center associates in Family Planning and Abortion Care as assigned. Responsible for evaluating the effectiveness of onboarding for health center associates.
Works with organizational staff and leadership to understand and assess needs and develops appropriate interventions and materials.
Designs and develops training materials that can be used to train, mentor and coach staff in performing their job functions. Training materials include a wide variety of learning tools and structures, including but not limited to instructor-led trainings of individuals or groups, instructional guides, self-learning materials, eLearning's, and conference presentations.
Develops, coordinates, implements, and evaluates training programs that support organizational needs that are aligned with the organization’s strategic plan. Formulates and implements evaluation systems to ensure the accuracy, consistency, and quality of training being provided.
Travels to any of the PPNCS locations to provide initial and ongoing on the job training and evaluation for staff.
Role models, communicates, teaches, and celebrates Planned Parenthood’s In This Together employee engagement and patient experience framework, championing efforts to make the organization the best place to work and the best place to receive care.
Promotes standardization of evidence-based and/or best clinical practice. Coaches employees and/or works with site leadership to coach employees when they observe practices varying from standard.
Supports health center leaders in the initial and ongoing evaluation of staff, and partners to provide development solutions that support high performance.
Acts as a resource and support to PPNCS teams and employees in the provision of their job functions.
Assists and prepares employees to be in alignment with and deliver consistent messages about PPNCS mission, strategic objectives, and values.
Maintains connection to day-to-day health center operations and job proficiency by working a minimum of two shifts per month in a PPNCS health center. Health center shifts are scheduled in partnership with operational and staffing needs, including coverage needs identified through the When I Work scheduling system.
Maintains training records as well as checking and tracking competency forms
Coordinates training activities and all relevant information
Maintains of all training materials
Other administrative duties as needed

Benefits

Medical, Dental & Vision Insurance with equity-based premium tiers
Free, virtual primary care for all employees enrolled in a medical plan: NICE HEALTHCARE. A free, virtual primary care for entire household (in-home available for qualifying locations). Services include: 80 free labs, free x-rays, and physical tests, live, virtual physical therapy, 550+ free medications and more!
HealthiestYou – Virtual Care for employees outside of NICE Healthcare’s network.
Proximal Health – Helps members access high quality, cost-effective, providers for certain services and offers $1,500 tax free benefit when members choose a designated provider for eligible services
Employee Assistance Program
Continued Education Reimbursement: up to $500 per year & 2 paid CEU days.
Flex Spending Account
Life Insurance
Eligibility for Federal Student Loan Forgiveness
Paid time off: PTO starting at .05769 accrual rate per hour worked.
8 hours volunteer paid time off annually.
8 paid federal holidays & 2 paid floating holidays.
403(b) retirement fund
8 weeks Paid Parental Leave
Pet Insurance
Bereavement Leave
Earned Extended Leave
Free subscription to Headspace App
Time off to vote
Employee discounts for electronics, appliances, hotels, gift cards, apparel, cars, fitness memberships, groceries, and at Office Depot, Verizon, AT&T, Dell & more.
Start date flexibility.
Comprehensive paid training for all health services positions & flexibility with hours per week during training. Training includes classroom, mock clinic, and shadowing shifts.
Shift differentials: $1.50/hour (weekend), $3.00/hour (evening), $2.00/hour (Bilingual), and $3.00/hour (ultrasound)
Travel reimbursement.
Option of picking up additional shifts, including at other locations other than your “home” clinic.