Training and Development Manager (Bank)/Req #1182) Onsite Only

Partners Bank•Sanford, ME

6d•Onsite

About The Position

Partners Bank is seeking a dynamic and strategic Training & Development Manager to lead the design, development, and delivery of innovative learning programs that strengthen employee performance, elevate customer experience, and drive business growth. This role is responsible for building a comprehensive training framework that supports sales effectiveness, cross-functional knowledge, leadership development, and business development skills across the organization. The ideal candidate is a collaborative leader who is passionate about developing people, enhancing customer experience, and fostering a strong, relationship-driven community banking culture.

Requirements

Bachelor’s degree in business, education, human resources, or related field (or equivalent experience)
Minimum of 5–7 years training & development experience, preferably in banking/financial services
Proven experience in: Sales training and coaching
Proven experience in: Leadership and management development
Proven experience in: Customer experience training
Proven experience in: Cross-functional training initiatives
Proven experience in: Connecting job function to Bank profitability
Strong leadership and facilitation skills with the ability to engage diverse audiences
Deep understanding of relationship banking and business development principles
Ability to translate strategy into actionable training programs
Excellent communication, presentation, and interpersonal skills
Strong organizational and project management abilities
Passion for employee development and building a high-performance culture
Must already be authorized to work in the United States.

Responsibilities

Design and implement a comprehensive training and development strategy aligned with the Bank’s strategic goals
Develop structured onboarding, cross-training, and continuous learning programs for all roles
Build and maintain training curriculum focused on deposit growth, lending knowledge, and relationship banking
Assess training needs across departments and develop targeted learning solutions
Create and deliver impactful sales training programs that promote relationship-based selling and deepen customer engagement
Lead initiatives to enhance customer experience, ensuring employees consistently deliver exceptional service
Partner with leadership to reinforce a strong sales and service culture across all branches and customer contact points
Experienced with the development of management/leadership training programs to develop current and emerging leaders
Provide coaching and development resources focused on effective communication, accountability, team engagement, and performance management
Support succession planning by identifying and developing high-potential employees
Promote and implement cross-training initiatives to improve operational flexibility and employee knowledge
Ensure employees have a strong understanding of bank products, services, and processes across departments
Collaborate with Compliance and Risk teams to ensure all training meets regulatory requirements
Partner with business lines to develop training that supports business development efforts, including community engagement and relationship building
Equip employees with tools and confidence to identify new opportunities and expand existing relationships
Support community banking initiatives through education and engagement strategies
Manage training schedules, materials, and delivery methods (in-person, virtual, and self-paced)
Measure training effectiveness using feedback, performance metrics, and business outcomes
Continuously improve programs based on data, employee feedback, and evolving business needs