Training & Development Coordinator - Hybrid in Nashville TN

Vanderbilt University Medical Center•Nashville, TN

1d•Hybrid

About The Position

Supports the execution of learning and engagement programs with occasional guidance. Responsible for the administration of learning programs including, but not limited to, maintaining course schedules and learning content in the Learning Management System as well as managing learning resources such as classroom, equipment, and learning materials as needed. Uses effective customer service, communication and project management skills to ensure that learning programs are delivered and accessible to learners. Manages course enrollments and surveys as well as generates reports to assess learning impact results.

Requirements

Minimum of 2+ years of experience working within a Learning Management System (LMS)
Proficiency in Microsoft Office Suite, particularly Word, Excel, and PowerPoint
Strong active listening and communication skills
Ability to manage multiple projects concurrently, with seamless transitions between tasks while maintaining organization and focus
Bachelor's degree (Required)
Relevant Work Experience
Experience Level: Less than 1 year

Nice To Haves

Strong customer service and interpersonal skills
High attention to detail with a focus on accuracy
Quick learner with the ability to adapt to new systems and processes
Technologically proficient; comfortable with various digital tools and platforms
Experience managing correspondence and communications effectively
Proven ability to multitask and prioritize in a fast-paced environment
Project management experience, including managing multiple initiatives simultaneously
Experience facilitating new hire orientation and onboarding programs
Prior experience in a healthcare environment preferred
Customer Service (Intermediate)
Communication (Intermediate)
Project Management (Novice)
Training Needs Analysis (Novice)
Analytical Skills (Novice)
Adult Learning Theory (Novice)

Responsibilities

Maintains learning management system data including course and session creation for ILCs and course creation and maintenance for eLearning
Organizes and manages resources such as classrooms, equipment, and instructors to develop course schedule to meet the goals and evolving demands of the institution
Monitors course registrations, identifies need for course expansion if demand is greater than expected, and modifies schedule of courses to accommodate.
Maintains resource accessibility on all platforms including, but not limited to, the LMS and applicable websites.
Serves as point of contact to conduct needs analysis with customers to determine roles and required or recommended training to meet the business need
Creates and maintains surveys and follow-up evaluations for programs that help gather critical feedback for process improvement and optimal outcomes.
Creates reports and analytics on learning data for department use.
Provides ongoing customer support through email, phone, and help ticket communications