Training & Development Coordinator

Friendship Place•Washington, DC

1d•$30 - $35•Hybrid

About The Position

The Training and Development Coordinator is responsible for planning, organizing, and supporting employee training and professional development initiatives across the organization. This role coordinates training schedules, maintains learning materials, tracks employee participation and progress, and ensures compliance with required training standards. The Coordinator collaborates with leadership and subject matter experts to assess training needs, develop effective programs, and promote continuous learning. This role will be instrumental in developing and leading the organization’s customer service and leadership development training initiatives.

Requirements

Bachelor’s degree in Human Resources, education, or social sciences; equivalent experience may be considered.
A minimum of 2 years of experience in training and adult learning is required.
Proven experience in this or a similar role in designing, implementing, and facilitating training programs, in-person and virtual, including mentoring and group discussions for employees and leadership, is required.
Experience in data tracking, reporting, and evaluating training effectiveness is required.
Strong organizational and administrative skills are essential to ensure training activities are delivered efficiently and align with organizational goals.
Strong intra- and interpersonal communication skills, with the ability to express ideas clearly in both verbal and written form; skilled in respectful colleague and supervisor interactions, as well as accurate, professional, and timely documentation.
Strong understanding of HR best practices.
Strong facilitation and presentation skills, and the ability to facilitate training, engage participants, and adapt to different learning styles.
Ability to work effectively across diverse teams and build trust at all levels of the organization.
High level of emotional intelligence, including the ability to navigate group dynamics.
Able to demonstrate professionalism across all levels of the organization at work and at any organization-sponsored event.
Excellent time management, detail-oriented, organized, capable of maintaining confidentiality, and able to work independently with minimal supervision.
Strong commitment to the organization’s mission, vision, and values.
Must be able to lift up to 15 lbs.
Must be able to sit or stand for extended periods.
Must be able to bend, twist, or climb stairs as needed.
Must be able to travel to all sites in DC, MD, and VA as needed.

Nice To Haves

Experience developing customer service and leadership training programs is strongly preferred.
Direct human resources experience is strongly preferred.
Proficient in LMS platforms, MS Office Suite, Adobe programs, and other virtual training tools.
Experience in a mission-based or social services environment, particularly with programs serving unhoused populations or veterans, is strongly preferred.

Responsibilities

Oversee the planning, coordination, and implementation of staff training and professional development programs to enhance employee skills, performance, and career growth.
Assess organizational training needs through collaboration with supervisors and leadership to identify skill gaps and development priorities.
Design and implement leadership development programs to support supervisory and management staff.
Lead the development and delivery of customer service training initiatives across the organization.
Facilitate or co-facilitate training sessions, workshops, and onboarding programs for new and existing employees.
Coordinate internal and external training opportunities, including workshops, webinars, and certifications, ensuring alignment with organizational goals and compliance requirements.
Track participation, evaluate training effectiveness, analyze trends, and recommend improvements to support continuous learning and professional advancement.
Partner with the Employee Relations Coordinator to identify training opportunities for corrective actions.
Promote a culture of continuous learning and professional development across the organization.
Ensure compliance with all applicable contractual, federal, state, and local employment laws and nonprofit workplace regulations.
Support the development, communication, and implementation of HR policies and procedures.
Maintains strict discretion in handling employee and organizational information.
Assist in reviewing and updating employee handbooks, procedures, and internal communications related to HR and workplace standards.
Collaborate with HR leadership to develop and implement initiatives that promote employee engagement, recognition, and retention.
Gather feedback through surveys, focus groups, and exit interviews to identify areas for organizational improvement.
Coordinate staff development sessions and wellness initiatives to enhance morale and team cohesion.