Training Development Analyst

City of Kent, Washington•Centennial, CO

6d•$8,008 - $9,763•Onsite

About The Position

The City of Kent is seeking a proactive and detail‑oriented Training Development Analyst to lead city‑wide training initiatives that support employee growth, legal compliance, and organizational effectiveness. In this professional role, you will design, implement, and measure the success of training programs, manage the City’s learning management system, and collaborate closely with subject matter experts across departments to deliver meaningful learning experiences. Working with significant independence, you will conduct needs assessments, create instructor‑led and online training content, maintain the City’s performance management system, and evaluate the effectiveness of learning programs through data analysis and reporting. This position also plays a key role in supporting HR projects and ensuring staff have the tools and knowledge needed to succeed in their roles. If you are creative, tech‑savvy, and passionate about helping employees learn and thrive—while maintaining strong customer service and communication skills—this role offers the opportunity to make a lasting impact on the City’s training and development efforts.

Requirements

Associate’s degree in Communication, Education, Psychology, Human Resources OR three (3) years in related courses
Three (3) years’ experience creating publications and/or training courses
At least two (2) years performing administrative support work.
Knowledge of municipal government structure, policies, procedures and objectives
Knowledge of current literature, software, trends and developments in the field of instructional design and learning management systems
Knowledge of principles and practices of training course development and implementation
Working concept of human resource functions and responsibilities.
Knowledge of effective customer service techniques; use of interpersonal skills in a tactful, patient and courteous manner; conflict management techniques.
Knowledge of bookkeeping and intermediate accounting principles.
Skilled in quickly learning ever-changing technology
Skilled in creating engaging presentations and publications
Skilled in project management to facilitate gathering information from subject matter experts
Skilled in creativity, problem-solving and critical thinking skills
Skilled in performing complex duties with speed and accuracy, utilizing modern office equipment (copier, scanner, tablet and personal computer) with a variety of office, web editing software and financial/HRIS programs (i.e. Word, Excel, PPT, SharePoint, Vision Internet, JDE/Oracle, Halogen, NeoGov, Articulate Storyline2 & Replay).
Ability to work effectively on several projects concurrently
Ability to work independently with little supervision and make decisions under broad guidelines
Ability to compose, proofread and edit documents for clear and accurate correspondence, reports, etc.
Ability to communicate effectively in visual, oral and written form
Ability to create forms, analyze and consult with subject matter experts to determine training needs, learning objectives and learner profiles for designing a course
Ability to work with subject matter experts, managers/supervisors and employees to conduct needs assessment and analyze audiences
Ability to visualize, plan and structure content, creating storyboards for review by subject matter experts.
Ability to create engaging learning activities and compelling course content that enhances knowledge and retention
Ability to develop a structure for beta testing and debugging courses
Ability to establish post course quizzes to assess the learner’s knowledge and the course effectiveness
Ability to measure the effectiveness of training courses and workshops by designing data collection instruments and analyzing results
Ability to build and maintain a digital library that maintains legal and ethical implications of design in the workplace
Ability to coordinate video and voice narration for course development
Ability to keep up with new developments in training methodology
Ability to coordinate and in some cases, facilitate training workshops
Ability to develop curriculum based on consultation with subject matter expert
Ability to maintain confidentiality
Ability to establish and maintain trust, confidence and effective working relationships with co-workers, elected officials, managers/supervisors, employees and the public
Ability to add, subtract, multiply, divide; compute fractions, ratios, percentages; create and interpret graphs and charts; display these concepts in engaging and interactive formats in training courses
Ability to utilize Outlook to schedule and maintain calendars.
Ability to explain regulations, policies and procedures in common terms.
Ability to maintain complex inter-related files and records.
Ability to train and provide work direction to others as assigned.
Must successfully pass a position specific background inquiry

Nice To Haves

Articulate Storyline Software
Workday Learn

Responsibilities

Develops and coordinates the overall city-wide training program, analyzing audience demographics to ensure conformity with training objectives and developing training plans to meet performance requirements.
Responsible for running and administering training courses throughout the organization, primarily focused on human resource specific trainings.
Conducts needs assessment/instructional analysis by consulting with department subject matter experts to ensure training objectives are met, preparing performance-based measurement assessments for the objective evaluation of instructional programs.
Involved in onboarding new hires and ensuring employees have the knowledge and skills to perform their jobs effectively.
Provide assistance in the development, implementation, administration, and review of performance management and evaluation tools and policies.
Research curriculum and create online and instructor-led training courses.
Acts as the administrator for the City’s learning management system, creating learning paths, uploading training courses, and assisting users in the use of the system.
Develops and maintains the City’s calendar schedule of training programs and events, coordinating with subject matter experts in setting up department specific training requirements.
Implements training programs/events, maintains support materials for training reference, and coordinate with subject matter experts to prepare curriculum such as lectures, ideas for group discussions, demonstrations and workshops.
Utilizes SharePoint to maintain/create pages related to Human Resources projects or ongoing work for administration/training division.
Trains staff in other divisions of Human Resources to maintain/create Intranet pages.
Analyze data to prepare annual budget requests, corrections or clarifications from Finance
Actively supports the vision, mission, values and goals of the department and the City.
Perform related duties as assigned.
Serves as a member of various City committees and task forces as assigned.