Training Department Intern

Credit Union West•Glendale, AZ

About The Position

Come build your future at our award-winning company with this exciting 3-month paid internship! Gain hands-on experience, work alongside industry professionals, and develop real-world skills in a dynamic and innovative environment while making a positive impact in our community. This is your chance to kickstart your career and make a meaningful impact. Don’t miss out—apply today! Credit Union West has been named a ‘Top Company to Work for in Arizona’ for the 13th year in a row (2013-2025)! This prestigious award announced by Best Companies is earned by achieving stellar marks in a comprehensive workplace survey, where employees are asked to rate and share feedback including culture, leadership and overall satisfaction. Internship Dates: 7/1/26 - 9/30/26 20 hours per week for 3 months Must be 18+ years old $15.15 per hour POSITION SUMMARY The People Development Intern is a temporary, 90-day role designed to support the operational and administrative functions of the People Development (PD) team. This position provides hands-on experience in learning and development, organizational training, internal communications, and change management initiatives within a dynamic, member-centered organization. The intern will assist with the coordination and execution of training programs (e.g., New Employee Orientation (NEO), Branch Essentials, and other learning events), support project implementation efforts, manage administrative workflows, and help maintain accurate documentation and reporting. This role is ideal for an individual seeking practical experience in training operations, learning administration, and organizational development.

Requirements

High school business program, high school graduate or equivalent.
Some clerical training helpful.
3.0 GPA or higher in major field of study as Human Resources, Business Administration, or a related field, who are eager to explore the operational side of Human Resources and Learning & Development.
Must be 18+ years old
Live the mission, vision, and core values of the credit union.
Able to communicate effectively and tactfully with employees and members both orally and in writing.
Exceptional leadership skills: ability to motivate, influence, and engage direct and indirect reports and peers with a significant level of diplomacy and trust.
Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills.
Energetic, forward-thinking, and creative in business solutions with high ethical standards and trustworthiness.
Act as a change agent who can collaborate with diverse interests and adapt to internal, market or regulatory-driven changes.
Proven, high-level experience of decision-making within the discipline and authority of the role.
Use of advanced logic to make highly complex judgments with a material impact at the organizational level.
Work as a team member and possess positive influencing skills to bring others to new thinking and mindset.
Present a professional, courteous image when interacting with members, co-workers, the Board of Directors, management, business partners, and the community to build strong collaborative business relationships.
Maintain working knowledge of Microsoft Office, SharePoint, and collaborative tools (Teams and Zoom).
Thorough knowledge and understanding of organization’s Employee Handbook and policies.
Must comply with the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.

Nice To Haves

Previous business or clerical experience preferred.

Responsibilities

Assist with preparation and setup for instructor-led training sessions (e.g., NEO, Branch Essentials, leadership programs, workshops).
Prepare training materials, sign-in sheets, name tents, facilitator packets, and participant materials.
Coordinate room setup (in-person or virtual), technology checks, and post-session breakdown.
Support attendance tracking and follow-up communications.
Manage and monitor PD ticket queues and route requests appropriately.
Support reporting efforts, including pulling training completion data and compiling basic reports.
Assist with file cleanup, organization, and document management within shared drives or intranet platforms.
Maintain tracking logs and project documentation as directed.
Draft and prepare internal communications related to training programs, initiatives, or updates.
Assist in preparing communications, reminders, and reinforcement materials.
Support change management initiatives by helping coordinate timelines, documentation, and stakeholder updates.
Provide administrative support for ongoing PD projects and organizational initiatives.
Assist with project tracking, task follow-ups, and documentation.
Support the development and organization of learning materials, guides, and job aids.
Collaborate with PD team members to ensure smooth daily operations.
Perform other related duties as assigned to support the overall success of the People Development function.
Perform other duties as assigned.