Training Customer Service

SEW-EURODRIVE•Bridgeport, NJ

11h•Onsite

About The Position

The position involves enhancing the skills, abilities, knowledge and experience for SEW-EURODRIVE customers and associates. The mentor will assess, determine needs and train as needed. He/she will train and perform duties as a Customer Service Representative. A 10% shift premium is paid for 2nd and 3rd shift positions.

Requirements

Excellent product knowledge is required along with learning new product and being able to present this knowledge in the training environment.
Ability to communicate with all Company employees in a businesslike and professional manner.

Nice To Haves

Ability to work in a fast paced environment with continuous interruptions.
Must possess good oral and written communication and organizational skills.
Must be able to prioritize and manage time effectively.

Responsibilities

Attain and keep current with the knowledge and skills required to train, provide information and assistance as needed.
Teach new CS Reps SAP and product knowledge so as to prepare them to function on their own in the normal customer service environment.
Support the customer service team to keep the workflow moving
Create and keep current all local training documentation as well as assist with corporate documents and the training department.
Stay current with all routine customer service responsibilities and perform in the role of a customer service rep when needed.

Benefits

Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage + $125 annual reimbursement for purchase of eligible vitamins & minerals
Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment
Disability - Includes both Short Term Disability and Long Term Disability
Flexible Spending Account (FSA) for Medical and/or Dependent Care Made available annually during open enrollment
Timely Evaluations with potential for a pay increase
Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service
Holiday Pay - Twelve (12) paid holidays per year
Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account
Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually
Paid Parental Leave - To assist and support new parents with balancing work and family matters
Onsite Clinic Services - On location medical services by licensed providers at no cost to employees
Education Assistance Programs - Student Loan Repayment / Tuition Assistance options
Counseling Resources - Easy and convenient access to professional counseling services online
Wellness Resources - Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards
Uniforms/Subsidies - Uniform subsidies and/or uniforms are provided for applicable roles, based on job requirements
Safety Shoes - A subsidy for the annual purchase of OSHA approved safety shoes, based on job requirements
Employee Assistance Programs - program to help employees navigate challenging life circumstances