Training & Culture Coordinator

Lakeshore Sport & Fitness•Chicago, IL

7d•Onsite

About The Position

We're looking for an energetic, people-first Training & Culture Coordinator to bring our new leader onboarding to life. This is a front-of-house role, not a desk job — you'll be out on the floor every day, running hands-on training sessions, leading role plays, and creating an environment where new hires learn by doing. Think less classroom, more training theater. You'll work closely with our People Development team to build and run a training program from the ground up — one that's fun, fast-paced, and sets our new leaders up for real success from day one. If you do your best work among people and energy rather than behind a screen, this is the role for you.

Requirements

Background in hospitality, fitness, or service — you understand what great guest experience looks and feels like
Someone who thrives on the floor and in the action — energized by being around people all day, not tied to a desk
Natural connector and communicator — you light up a room and people want to follow your energy
Coordinator or lead level experience; ready to take the next step into leadership
Creative thinker who can turn a training concept into something people actually enjoy
Organized, reliable, and consistent — training only works when it's done the same way every time
A learner yourself — open to coaching and growing into the leader this role will shape you to be

Responsibilities

Lead in-person training sessions for new leaders across our Lakeshore locations
Build and facilitate role play scenarios, group activities, and live practice exercises that bring our service standards to life
Create a training environment that is engaging, high-energy, and consistent
Develop training materials, scripts, and session guides as the program grows
Be present and visible on the floor — coaching in the moment, where the work actually happens, not just in a classroom
Spend the majority of your day in our clubs and front-of-house spaces alongside new hires, not at a desk
Explore and implement different learning formats (group sessions, one-on-one coaching, video, scenario-based learning) to reach all types of learners
Track progress and give feedback to new hires and their managers
Help shape and protect our culture — making sure every new leader feels the Lakeshore energy from day one
Grow alongside the program — this role has leadership development built into it