Training Coordinator - 2nd Shift

Generac•Beaver Dam, WI

9d•Onsite

About The Position

Generac, a leading energy technology company, is seeking a 2nd Shift Training Coordinator to join their expanding team in Beaver Dam. This role is responsible for developing and implementing training courses and programs for a designated business area and its employees. This includes identifying training needs, creating content, selecting delivery methods, and designing assessments. The Training Coordinator will collaborate across business areas to foster continuous learning and improvement, ultimately driving business objectives through enhanced skill sets.

Requirements

Bachelor's degree in Business, Education, Human Relations or a related field
3 years of related business experience, preferably in a contact center environment
Experience working with teams, providing front line employee development and education
Track record in designing and executing successful training programs
Familiarity with traditional and modern training methods (mentoring, coaching, on the job and in classroom training, e-learning, workshop, and simulations)
Excellent communication and leadership skills
Ability to plan, multi-task, and manage time effectively
Strong writing and record keeping ability for reporting, training manuals, etc.
Data analysis skills - particularly able to pull data from computer systems and ensure collection of appropriate data for use of forming training and development programs
Adept computer user, with ability to quickly learn and use new programs/software
Confident with the ability to deliver effective presentations to groups of people
Concerned with organizational success, providing a great customer experience, and helping people to develop
Experience as a Training Coordinator, Trainer, Training Facilitator (or equivalent)

Responsibilities

Create training and development plans, create training curriculum, and deliver training sessions for employees.
Consolidate data from training, quality assurance/quality calibration sessions, new hire nesting, customer service post-call surveys, and analytics data to provide recommendations for strategic changes.
Develop frontline employees by enhancing their skills, productivity, and quality.
Provide improvement of employee performance/customer experience through current and future training programs, job/skills gap analysis, career path support, and information related to data/metrics/performance.
Deploy a wide variety of training methods, including video, social media, e-learning, classroom, and other progressive options to provide an exceptional customer experience through the contact center.
Participate in enterprise-wide projects to support the progressive improvements of people, processes, and technology within the contact center environment.
Manage contact center resources and creating, organizing, and update these resources to ensure seamless operations.
Conduct effective reviews of classroom training via student surveys and other measures of interaction performance.
Provide opportunities for ongoing development of Contact Center employees.
Perform SAP/CRM Superuser functions.