Training Coordinator

Opus•Lombard, IL

About The Position

POSITION PURPOSE: This position will assist the QA/QC manager with planning, specifying, managing and implementing training, quality assurance and quality control processes for the Illinois Vehicle Inspection Program.

Requirements

Strong knowledge of Microsoft Office
Excellent verbal and written communication skills
Strong organizational skills
Self-motivated and able to work independently
Ability to analyze individual situations and make decisions in a fast paced environment
Detail oriented
High School diploma or equivalent
Minimum two years’ work experience, QA and/or Training experience is a plus.
Valid Driver’s License and good driving record

Nice To Haves

Automotive or I/M industry experience preferred.

Responsibilities

Responsible for the training of decentralized employees as well as any retraining that is necessary (classroom, hands on training, policies and procedures)
Assist QA/QC Manager in developing and implementing quality control and quality assurance procedures and scripts for performing acceptance testing on equipment and software in support of the Illinois Program.
Assisting centralized management with any training of Opus employees on policies and procedures.
Assist the QA/QC Manager with any manager or lane inspector training materials.
Train and lead the trainers within the department.
Work with the Audit Coordinator on deficiencies that have been identified.
Work with the IEPA on any deficiencies, training materials or procedures that have been identified.
Assist with continual improvement and customer satisfaction initiatives.
Serve as point of contact for Station (Centralized and I&R) and call center personnel in offering assistance to vehicle testing/equipment concerns.
Work with an outsourced company to improve or adjust any computer based training that is necessary.
Perform other tasks as required/assigned to ensure the smooth operation of the program.