TRAINING COORDINATOR

Compass Group

5d•$77,000 - $78,000•Onsite

About The Position

Take your career to new heights with FLIK and are United Airlines partnership. We are seeking a hospitality minded Training Coordinator to join our team (based on site at SFO). Working as a Training Coordinator for the United Airlines lounge operations, you will oversee, enhance, and track training programs for associates at all levels. You will be responsible for implementing, evaluating, and assisting in the development of training initiatives that align with our company’s goals and elevate service standards. You're a key member of the hospitality oeprations team, driving impactful, consistent, and exceptional guest services along with adherence to quality & safety standards.

Requirements

Bachelor’s degree preferred
3+ years of experience in hospitality training or a similar role
Strong knowledge of operations and service standards
Excellent communication, presentation, facilitation, training, and interpersonal skills
Proficiency in Microsoft Office
Outstanding organizational and time management skills and the ability to manage multiple tasks and high workload—must be able to adapt to frequent change
Proven ability to deliver effective training programs
Familiarity with learning management systems (LMS) and training software
Work schedule will be determined by training needs and requirements

Nice To Haves

Airport lounge experience a plus
Certification in training or instructional design is a plus
Bi-Lingual a plus: Tagalog, Chinese

Responsibilities

Training Program Implementation: Implement comprehensive training programs for new hires and existing associates, focusing on customer service, operational procedures, technology, and compliance standards. Assist in development as needed.
Collateral Maintenance: Regularly review and provide recommendations for updates to existing training collateral
Needs Assessment: Conduct regular assessments to identify training needs and gaps in skills among staff members, utilizing feedback and performance metrics.
Facilitation and Delivery: Lead training sessions and workshops, ensuring engaging and interactive learning experiences that cater to diverse learning styles.
Mentorship: Provide ongoing support and mentorship to employees, fostering a culture of continuous learning and improvement.
Evaluation and Feedback: Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance reviews, making adjustments as necessary.
Collaboration: Work closely with department heads to ensure alignment of training programs with operational goals and guest expectations.
Project Management: Manage scheduling and keep up with participant progress for all training initiatives.
Documentation: Maintain accurate records of training activities, participant progress, and program effectiveness for reporting and compliance purposes.
Industry trends: Stay updated on hospitality industry trends and best practices to continuously enhance training content and methods.