Training Coordinator

TEG Federal Credit Union•Poughkeepsie, NY

8d•Onsite

About The Position

Shape the Future of Employee Success at TEG Federal Credit Union At TEG Federal Credit Union, we believe exceptional member experiences begin with knowledgeable, confident, and empowered employees. We are seeking an enthusiastic and engaging Training Coordinator to play a key role in developing our workforce by delivering impactful training programs that support employee growth, operational excellence, and outstanding member service. If you are passionate about learning and development, enjoy helping others succeed, and thrive in a collaborative environment, we encourage you to apply. About the Role: The Training Coordinator partners with Human Resources, Branch Managers, and department leaders to ensure employees receive high-quality onboarding, compliance, systems, product, service, and operational training. This position is instrumental in fostering a culture of continuous learning while promoting integrity, professionalism, cooperation, and service excellence throughout the organization.

Requirements

One to three years of similar or related training experience.
Two years minimum experience in a Credit Union.
Knowledge of Symitar/ Jack Henry systems required.
Associate degree, specialized certification or licensing, vendor-led specialized training, apprenticeship experience, or equivalent job-related skills and knowledge.
Strong presentation, facilitation, and communication skills.
Excellent organizational and time-management abilities.
Ability to motivate, influence, and train others while building positive working relationships across departments.
Proficiency in Microsoft Office applications, including word processing and spreadsheet software.
Commitment to professionalism, accountability, accuracy, and delivering high-quality work.

Nice To Haves

Passionate about employee development and continuous learning.
Adaptable and able to adjust training approaches to different learning styles.
Confident in presenting information to diverse audiences.
Detail-oriented and highly organized.
Collaborative, approachable, and service focused.

Responsibilities

Facilitate comprehensive onboarding and job-specific training for new employees, including Tellers and Solutions Center Representatives.
Deliver engaged training on products, services, policies, procedures, operational standards, member service, and consultative sales techniques.
Provide role-specific training across departments, tailoring content to meet individual and team needs.
Support ongoing employee development through programs focused on member service excellence, sales effectiveness, compliance, operational procedures, process improvements, system enhancements, and new product launches.
Create and maintain training materials, assessments, job aids, and learning resources aligned with organizational goals, including: New Lender Development, Member Service Excellence, Call Center Excellence
Manage the Learning Management System (LMS), including assignments, completion tracking, reporting, and maintenance of the annual training calendar.
Monitor training progress and provide timely updates and feedback to managers.
Collaborate with Branch Managers to facilitate individualized training plans for branch staff.